JULIE GESOVSKA
Greenacre,NSW
Summary
Expert in cultivating strong customer relationships and optimizing team performance in high-pressure environments. Proven track record of resolving customer issues with empathy, resulting in improved service delivery and increased guest loyalty.
Overview
14
14
years of professional experience
Work History
Team Leader (gaming)
Canterbury League Club
Belmore, Australia
05.2007 - 03.2021
- Managed team of 20-30 staff to ensure high service standards.
- Assumed responsibility for team productivity, optimizing workflow to exceed quality goals.
- Excelled in high-pressure settings by adapting quickly to changing demands. while delivering consistent results.
- Addressed customer incidents empathetically, fostering positive relationships under pressure.
- Performed customer service and administrative tasks to resolve issues effectively.
- Supported duty manager as personal assistant, streamlining operations.
- Conducted till balancing and investigated variances to maintain financial accuracy.
Greeting Attendant
Canterbury League Club
Belmore, Australia
05.2007 - 03.2021
- Greeted and welcomed patrons, enhancing initial guest experience.
- Handled customer inquiries efficiently to address all needs at entry.
- Signed in members and guests while ensuring compliance with club regulations.
- Monitored and authorized entrance and exit for employees and visitors.
- Handled customer inquiries efficiently, ensuring all entry needs were met.
- Communicated with security manager to report suspicious behaviors observed on site.
- Farewelled members and guests warmly, contributing to a friendly atmosphere.
Membership Clerk
Canterbury League Club
Belmore, Australia
05.2007 - 03.2021
- Scanned documentation and entered data into database for accurate record-keeping.
- Reviewed and updated patron correspondence files to enhance accessibility and organization.
- Created new records and added material to existing file records.
- Performed receptionist tasks at front desk while organizing files for improved efficiency.
- Processed payments online and over the phone to facilitate transactions.
V.I.P Host
Canterbury League Club
Belmore, Australia
05.2007 - 03.2021
- Organized weekly promotions and conducted events.
- Informed customers of upcoming sales events and promotions to enhance their shopping experience.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Cultivated empathetic client relationships, establishing a reputation for consistently exceeding service standards.
- Resolved customer inquiries and complaints with empathy, ensuring customer satisfaction and loyalty.
- Alerted customers to upcoming sales events and promotions.
- Organized weekly promotions.
- Assisted with training new employees on VIP Host job duties.
Receptionist
Canterbury League Club
Belmore, Australia
05.2007 - 03.2021
- Greeted visitors, including VIPs and candidates, ensuring a positive first impression.
- Screened all visitors, guiding them to the correct employee or office.
- Managed incoming calls and directed them to appropriate departments.
- Handled member inquiries, resolving issues with professionalism and efficiency.
- Delivered exceptional customer service, fostering positive interactions with internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed membership applications and verified documentation accurately.
- Served as corporate liaison among finance, IT, and marketing departments.
- Defused volatile customer situations with calmness and professionalism.
Education
Certificate III - Hospitality
Wise Education Group
01-2012
High School Diploma -
Prairiewood High School
Prairiewood, NSW, Australia12-2006
Skills
- Customer service standards
- Customer orientation
- Conflict resolution
- Team management
- Team collaboration
- Work under pressure
- Verbal communication
- Written communication
- Analytical skills
- Critical thinking
- Exceptional telephone etiquette
- Organization management
Accomplishments
- Employee of the Year, 2013
- Employee of the Year, 2017
Timeline
Team Leader (gaming)
Canterbury League Club
05.2007 - 03.2021
Greeting Attendant
Canterbury League Club
05.2007 - 03.2021
Membership Clerk
Canterbury League Club
05.2007 - 03.2021
V.I.P Host
Canterbury League Club
05.2007 - 03.2021
Receptionist
Canterbury League Club
05.2007 - 03.2021
Certificate III - Hospitality
Wise Education Group
High School Diploma -
Prairiewood High School