Julie Gilmore
OAKHURST,QLD
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
32
32
years of professional experience
Work History
Specialist Support Coordinator
Queensland Complex Support Coordination
2020.08 - Current
- Followed all company policies and procedures to ensure participant budgets remained on track.
- Developed strong client relationships through consistent communication and attentive service as a registered provider supporting 60+ NDIS participants.
- Improved participant engagement rates through proactive problem-solving and efficient complaint resolution.
- Interpreted participants' needs and introduced services to fit specific requirements.
- Listened and responded to participant requests and forwarded necessary information to relevant stakeholders.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
SUPPORT FACILITATOR
Community Lifestyles Agency
2020.03 - 2020.07
- Caseload management for 2 supported independent living facilities
- Streamlined internal processes for improved efficiency and reduced operational costs.
- Managed team of 30+ staff
- Coordinated with interdisciplinary teams to create comprehensive service plans addressing multiple aspects of client needs.
- Maintained accurate records and documentation, ensuring compliance with regulatory standards and facilitating seamless audits.
- Acted as liaison between participants, families, and service providers fostering clear communication channels and cohesive care networks.
- Cultivated strong relationships with community partners, enhancing effectiveness of support services provided.
ENVIRONMENTAL OFFICER
Wide Bay Water and Waste
2019.01 - 2020.03
- Assisted Principal Environmental Officer, and Environmental Services Manager in delivering Environmental objectives, policy and management systems
- Provided advice to customers and stakeholders regarding policies, statutory requirements and issues
- Fostered culture of environmental responsibility within organization by regularly communicating progress updates and celebrating achievements in sustainability efforts.
- Performed duties of Principal Environmental Officer and Environmental Services Manager as required.
- Reduced environmental risks by conducting thorough site assessments and implementing corrective actions for more than 20 key assets
- Developed and implemented site sampling protocols to monitor water quality at assets with significant numbers of non-compliance reports - including sample collection and preparation.
- Drafted technical papers and reports based on analysis and interpretations of Wide Bay Water data.
SENIOR RESEARCHER
Queensland Collaborative Science Centre
2017.02 - 2018.02
- Obtained funding and worked with a multidisciplinary team to assess research goals and implement relevant plans.
- Reviewed over 200 histology samples and controls to identify further areas of investigation/analysis.
- Performed rtPCR on a selection of samples to develop calibration curves, test housekeeping gene suitability, and methodologies to address data variations between research centres .
- Maintained research materials, equipment, and facilities in good working order.
- Developed school holiday program for the region to develop both the STEM and citizen science programs in the region.
PhD./RESEARCH ASSISTANT
Murdoch University
2011.01 - 2015.11
- Collected 800+ research samples and controls, for heart, neuromuscular, visual cortex and arthritis research.
- Performed necropsy and organ/tissue harvest on over 150 cadavers, for four different research projects.
- Prepared plasma for storage, and whole blood samples for analysis.
- Prepared histology slides for a range of assays using both fixed and cryo samples.
- Performed rtPCR on samples to analyse both DNA and RNA depending on research area of interest.
- Analysed samples using electron microscopy (TEM).
- Torque tested cadaver ligaments to failure to determine functional decline due to changes in molecular structure
- Enhanced collaboration with interdisciplinary teams to advance research objectives and goals.
- Created and maintained all research records, to ensure compliance with legislative reporting requirements
- Managed lab resources effectively, ensuring timely completion of experiments within budget constraints.
- Conducted comprehensive literature reviews to inform research direction and hypotheses development.
- Assisted faculty members in curriculum development by incorporating latest scientific advancements into course material.
PROJECT MANAGER
Hadden Enterprises
2005.12 - 2006.12
- Successfully managed multiple construction projects to ensure successful refurbishment of an historical tourist park.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Achieved project deadlines by coordinating with contractors to manage performance.
Clerk Supply
Royal Australian Airforce
1992.07 - 1997.12
- Disaster management: Logistics team leader coordinating all personnel PPE purchasing and provision for the 1994 Blue Mountain bushfires; Emergency Operations Centre team leader 1996 Blackhawk training accident, coordinating all emergency response personnel.
- Supported maintenance teams by ensuring timely delivery of essential components, minimizing aircraft downtime.
- Enhanced supply efficiency by implementing inventory management systems and streamlining procurement processes for over 12,000 supply line items.
- Developed training programs for over 60 warehouse staff, promoting a strong understanding of military supply chain best practices.
- Resolved discrepancies in inventory records by conducting thorough investigations into possible causes and taking corrective actions as needed.
Education
Bachelor of Science - Biomedical Science (Hons I)
Murdoch University
Perth, WA07.2011
Bachelor of Science - Molecular Biology
Murdoch University
Perth, WA12.2009
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Management collaboration
- Advanced Communication
- Analytical Thinking
- Data Analysis
- Process Improvement
- Disaster Recovery Planning
References
- Heidi Wood, Specialist Behaviour Support Practitioner/Psychologist, Studio 2 Forty-Two, 0456 489 451, admin@studio2fortytwo.com
- Jessica Smith, Service Manager, Multicap, 0403 241 468, jessica.smith@multicap.org.au
Timeline
Specialist Support Coordinator
Queensland Complex Support Coordination
2020.08 - Current
SUPPORT FACILITATOR
Community Lifestyles Agency
2020.03 - 2020.07
ENVIRONMENTAL OFFICER
Wide Bay Water and Waste
2019.01 - 2020.03
SENIOR RESEARCHER
Queensland Collaborative Science Centre
2017.02 - 2018.02
PhD./RESEARCH ASSISTANT
Murdoch University
2011.01 - 2015.11
PROJECT MANAGER
Hadden Enterprises
2005.12 - 2006.12
Clerk Supply
Royal Australian Airforce
1992.07 - 1997.12
Bachelor of Science - Biomedical Science (Hons I)
Murdoch University
Bachelor of Science - Molecular Biology
Murdoch University
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