Julie Hamilton
5 Possum Place, Nambour,,QLD
Summary
Friendly, organised and reliable professional with experience in medical and allied health reception, customer service and general administration. Strong transferable skills in communication, appointment coordination, record keeping and problem-solving. Confident working with people from diverse backgrounds, managing competing priorities and handling confidential information with care. Committed to providing excellent customer service, supporting team goals and contributing to the smooth day-to-day running of an organisation.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Receptionist / Registration Clerk
Cricks Nambour
11.2018 - 10.2023
- Managed high volume multi-line calls, with professionalism directing inquiries to appropriate personnel or department.
- Greeted visitors politely and responded to inquiries promptly, providing clear information, instructions and direction.
- Processed vehicle registration paperwork, ensuring compliance with Queensland Transport requirements and Dealership standards.
- Verified customer and vehicle details for accurate registration, licensing, and loan documentation.
- Coordinated with Queensland Transport authorities to resolve registration issues and expedite vehicle deliveries.
- Coordinated transfer of ownership documents between sales, finance, and delivery teams.
- Supported sales staff with administrative tasks, contributing to team productivity and streamlined operations.
- Processed sales deals with detail and time management, ensuring strict deadlines were met.
- Completed all tasks in compliance with company policies and procedures.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Community Support Worker
MIFQ
09.2011 - 10.2016
- Delivered recovery-oriented community support aligned with individual care plans and psychosocial goals.
- Coordinated daily living assistance to enhance independence, choice, and overall participant well-being.
- Facilitated group activities to enhance social connections, build confidence, and promote skill development among participants.
- Assisted with client intake, referral coordination and completion of relevant documentation.
- Coordinated appointments and liaised with clients and healthcare professionals to ensure seamless access to services.
- Maintained accurate client records and handled confidential information in accordance with privacy requirements.
- Provided reception support and responded to client enquiries in a professional and compassionate manner.
Community Support Worker
LCC Community Care
02.2011 - 11.2011
- Delivered person-centred psychosocial support aligned with recovery goals and individual support plans.
- Monitored wellbeing, identified changes in mental health, and escalated concerns to ensure timely intervention and support.
- Collaborated with multidisciplinary teams to coordinate consistent, recovery-oriented client support.
- Established strong relationships with clients through clear communication, understanding their needs and preferences.
- Established strong client relationships through effective communication, fostering trust and understanding of individual needs.
- Responded promptly to client needs and special requests, enhancing satisfaction for residents and families.
- Responded promptly to client needs and special requests, enhancing resident and family satisfaction with services.
- Safeguarded client privacy by maintaining strict confidentiality regarding personal matters shared in the course of employment.
- Managed laundry, linen changes, and wardrobe care with consistent attention to detail.
Medical Receptionist
LGD Psychology Pty Ltd
01.2007 - 11.2011
- Welcomed patients and provided a friendly, compassionate and professional first point of contact, helping create a comfortable and supportive clinic environment.
- Managed incoming phone calls, emails and client enquiries, delivering professional and empathetic customer service to enhance client satisfaction.
- Coordinated appointment bookings, cancellations and psychologist diaries, ensuring smooth clinic operations and optimal scheduling.
- Liaised with psychologists and clients to coordinate appointments and facilitate smooth day-to-day communication.
- Administered referrals, maintained accurate client records and managed confidential documentation.
- Assisted with NDIS, WorkCover and other funding-related administration in accordance with clinic procedures.
- Processed Medicare claims, private health insurance claims, client payments and billing transactions accurately.
- Processed daily payments and completed end-of-day reconciliations, ensuring financial accuracy and accountability.
- Performed general administrative duties, including correspondence, electronic filing and maintaining an organised reception area.
- Maintained strict client confidentiality and handled sensitive personal information with discretion and professionalism.
Medical Receptionist
North Coast Xray and Imaging
01.1999 - 01.2002
- Welcomed and registered patients, providing friendly, professional and compassionate customer service to ensure a positive patient experience.
- Managed patient appointments, bookings, cancellations and rescheduling for a range of radiology and medical imaging examinations.
- Answered incoming telephone calls and emails, responding to patient enquiries regarding appointments and general practice information.
- Verified patient demographics, Medicare details and referral information to ensure accurate registration and billing.
- Checked medical imaging referrals and ensured relevant documentation was available for scheduled examinations.
- Provided patients with examination preparation instructions in accordance with practice protocols.
- Conducted preliminary MRI safety screening by asking patients relevant questions prior to booking appointments and referring any concerns to the appropriate clinical staff.
- Processed Medicare and private health insurance claims, managing patient billing and payments in accordance with practice procedures.
- Liaised with radiographers, radiologists, referring GPs, and specialists to facilitate seamless patient care.
- Maintained accurate patient records and handled confidential medical information in accordance with privacy requirements and practice policies.
- Used radiology practice management software to manage appointments, update patient demographics and maintain electronic patient records.
- Performed general administrative duties, including correspondence, electronic filing and maintaining a clean, tidy and organized reception area.
Education
Diploma Applied Social Science -
Australian College of Applied Psychology
01-2009
MIFQ Service Excellence Award 2013
Skills
- Customer service excellence
- Appointment scheduling
- Communication and telephone skills
- Organizational skills
- Quality assurance
- Problem-solving expertise
- Reliability and punctuality
- Professional attitude
Certification
- QLD Transport Accredited Registration Clerk
Senior First Aid & CPR
Mental Health First Aid Certificate
Working with Children Blue Card (to be renewed)
Timeline
Receptionist / Registration Clerk
Cricks Nambour
11.2018 - 10.2023
Community Support Worker
MIFQ
09.2011 - 10.2016
Community Support Worker
LCC Community Care
02.2011 - 11.2011
Medical Receptionist
LGD Psychology Pty Ltd
01.2007 - 11.2011
Medical Receptionist
North Coast Xray and Imaging
01.1999 - 01.2002
Diploma Applied Social Science -
Australian College of Applied Psychology
MIFQ Service Excellence Award 2013