Julie Hay

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• Manage, mentor, coach and support staff and lead the development and implementation of professional development initiatives;
• Lead a team, providing guidance and support to team members to ensure the accuracy, timeliness and quality of registry services;
• Manage day-to-day and administrative aspects of the registry's operations, to ensure efficient, effective and quality service delivery;
• Support the Registrar in leading and promoting an environment focused on continuous improvement;
• Provide high level information, advice and support to the management team, President, Deputy President and Tribunal Members about complex files and registry procedures;
• Research and prepare briefing notes, ministerial correspondence (including investigating and actioning complaints), submissions, memoranda and other administrative requirements as requested;
• The role of Deputy Registrar is generic across the two jurisdictions. The responsibilities and tasks are the same although the unique environment within each registry influences how they are operationalized.
• While my knowledge of the jurisdictions that CAD is responsible for was limited, I applied my knowledge of process and procedure, my ability interpret and apply legislation and problem solve to provide support to the Registrar and to actively participate and contribute to the development of initiatives designed to improve processes and procedures.

• Directly manage a team of case managers, including providing expert technical advice and expertise in case management processes and procedures and administrative tasks
• Mentor, guide and coach case managers in the delivery of a professional tribunal service by establishing a work environment that supports staff and values personal development.
• Case management in line with developed policies and procedures in an efficient and timely manner and in accordance with the legislation and rules that apply to QCAT including complex cases
• Make recommendations about the urgency of applications to the Registrar
• Foster a work environment focused on continuous improvement through the identification and implementation of business, process and technological improvement initiatives
• Represent QCAT at forums, workshops or meetings as required
• During this time I also relieved as the Appeals Manager for the Civil and Administrative Registry QCAT, the Deputy Registrar for both the Civil and Administrative Registry and the Human Rights Registry and as the Client Services Manager QCAT.

• Perform the statutory functions of Registrar and manage the Justices of the Peace Branch (JP Branch) including planning and implementing changes to administrative systems and processes to ensure timely quality service delivery
• Co-ordinate investigations, report and make recommendations addressing matters arising from applications for Justices of the Peace and Commissioners for Declarations
• Co-ordinate and finalise replies to Ministerial correspondence
• Prepare monthly reports on the status of the appointment and registration of Justices of the Peace and Commissioners for Declarations
• Manage and expand the remote Justice of the Peace program on Aboriginal and Torres Strait Islander communities (Indigenous Strategy) and the “JPs in the Community” program
• Provide advice to JPs, C.decs, Registrars and members of the public on witnessing procedures

• 08/01/21, 04/01/24, A/Deputy Registrar, Civil Administrative and Disciplinary Division, A/Deputy Registrar, Human Rights Division
• 12/01/03, 08/01/21, Appeals and Reviews Manager, Human Rights Registry QCAT
• 08/01/07, 11/01/07, Acting Manager & Registrar of the Justices of the Peace Branch

• Letecia Diete, A/Registrar, Civil Administrative and Disciplinary Division, QCAT, Letecia.diete@justice.qld.gov.au
• Melissa Meldrum, Deputy Principal Registrar, QCAT, Melissa.meldrum@justice.qld.gov.au
• Mathew James, A/Deputy Principal Registrar, QCAT, mathew.james@justice.qld.gov.au