Julie Headford

• Managed permissions effectively, ensuring that users had appropriate access levels based on their roles within the organization.
• Evaluated third-party tools and add-ins for potential integration into the SharePoint environment to further enhance functionality and user experience.
• Collaborated with cross-functional teams to ensure seamless implementation of SharePoint upgrades and migrations.
• Championed adoption of best practices across all aspects of SharePoint management, setting a standard for consistent quality work.
• Provided support to end-users, addressing their concerns and improving overall satisfaction with the platform
• Boosted productivity by automating repetitive tasks through PowerShell scripting and workflow design.
• Streamlined workflows for better efficiency with custom SharePoint solutions and integrations.
• Partnered with IT leadership in developing strategic plans for SharePoint enhancements, aligning technology initiatives with business goals.
• Investigated and corrected problems with printers, copiers and other peripheral devices.
• Implemented an Office365 LMS

Left the position for various reasons including:

• company sold and rationalisation of positions ensued
• applications I was working on will no longer be required due to rationalisations

As a Support Team Member

• Logged support requests and resolutions in ticketing system, aiding in trend analysis.
• Handled incoming support tickets and inquiries, improving response times.
• Managed high levels of call flow and responded to technical support needs.
• Installed and configured operating systems and applications.
• Diagnosed and troubleshot hardware, software and network issues.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Created user accounts and assigned permissions.
• Researched and identified solutions to technical problems.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Generated reports to track performance and analyze trends.
• Monitored system performance to identify potential issues.
• Diagnosed and fixed printer malfunctions for team members, reducing downtime.

As Support Supervisor

• Implemented a ticketing system
• Implemented reporting
• Developed user manuals and reference guides for common IT tasks, streamlining onboarding.
• Used ticketing systems to manage and process support actions and requests.
• Used ticketing system to document processes and create FAQ's

• Enhanced order accuracy by carefully picking and packing items per customer specifications.
• Printed labels, packaged boxes, and loaded into outbound containers.
• Pulled orders quickly to maintain demanding productivity goals.
• Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
• Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
• Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
• Performed data entry and completed proper paperwork.
• Managed all related documentation and records for department.
• Ensured stock available for customer orders by sourcing stock

Started out as a driver picking up meals from restaurants and delivering meals throughout Sydney's Northern Suburbs. The driver position involved picking up money and paying it in at the end of the night.

Moved into Driver Manager looking after rosters, onboarding new drivers, collecting cash, banking cash, advertising positions, looking after drivers' needs, ensuring radio's are working and in good condition.

Also assisted the radio operators in scheduling the job deliveries.

Left the company to get a full time position that didn't involve a car.

The company was eventually bought out and no longer exists.

Worked in various Australian states after I finished HSC doing different roles including:

• Office Admin
• Inventory Controller
• Process Line Manager
• House Keeper/Kitchen Hand/Till attendant for YWCA
• Reception/Administration
• Secretarial
• Sandwich Hand
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.