Julie Hollingsworth
Balingup
Summary
Dynamic bussiness owner/ entrepreneur with a proven track record of excellence in customer service management and financial oversight, notably at Balingup Highview Chalets. Leveraged an entrepreneurial personality to drive business growth, achieving significant revenue increases through strategic planning and social media marketing.
I am skilled in fostering customer relations consistently delivering beyond expectations.
With my many skills including, telephone and email bookings, invoicing, bookkeeping management and customer service and my love for animals and the knowledge I have for their health and care. I feel I would be a great addition to Balingup veterinary surgery, for the receptionist position.
Overview
33
33
years of professional experience
Work History
Business Owner / Balingup Highview Chalets
Self Employed
01.2013 - Current
- I’ve been running my own Accommodation Bussiness in Mandurah and Balingup .
- Performed bookkeeping duties efficiently.
- Handled financial records administration competently.
- Receptionist : Telephone bookings as well as online bookings, Invoice sending and Marketing
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Cleaning : Achieved and upheld superior cleanliness standards.
- Achieved significant cost savings by renegotiating service contracts without sacrificing quality or service levels.
Animal Carer
Self Employed
01.2012 - Current
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Conducted regular health checks on animals under care, noting any changes in appearance or behavior that could indicate potential issues.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Improved animal health by administering medications, vaccinations, and treatments as prescribed by veterinarians.
- Handled a variety of different species safely and confidently during routine care tasks such as feeding, grooming, medication administration, and enclosure maintenance.
- Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
- Administered medications to animals in treatment and documented changes in condition.
- Successfully acclimated newly arrived animals into their new environment through gradual introductions and close monitoring of interactions with other residents at the facility.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Assisted with the capture and restraint of various animal species during medical examinations or treatment sessions as needed.
- Developed enrichment activities for animals, enhancing their mental and physical well-being.
- Assisted in surgical procedures, providing necessary support to veterinarians for optimal outcomes.
- Administered medications to animals, ensuring their recovery and continued health.
- Coordinated with external rescue organizations to facilitate transfer and care of animals in need.
- Trained new volunteers, sharing knowledge and practices for high-quality animal care.
- Responded to emergency situations, providing immediate care and stabilizing animals until veterinary assistance could be obtained.
- Enhanced animal well-being by conducting daily health checks and identifying signs of illness early.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Educated visitors and staff on proper animal care and handling.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
Horse Agistment
Self Employed
04.2012 - 04.2017
- Maintained horse feeding routine by managing hay nets, water troughs, feeding programmes for different horses and supplement measurement.
- Handled horses for the farrier
- Cleaned and brushed horses' coats to improve skin and coat and decrease health problems.
- Rugged on and off during winter & fly sheets in summer .
- Enhanced stable cleanliness by performing regular mucking and disinfecting tasks.
- Collaborated with veterinarians to administer treatments, vaccinations, and monitor ongoing medical conditions in horses.
- Checked horses for wellness issues to report problems or treat minor ailments and injuries.
- Developed rapport with horses, using gentle handling techniques to create a trusting bond while working around them daily.
- Ensured horse safety with diligent observation and prompt reporting of injuries or illnesses.
- Fostered positive relationships with clients, providing exceptional care for their horses and addressing any concerns promptly.
- Strengthened overall horse wellness through meticulous monitoring of feeding schedules and dietary requirements.
- Tacked up horses to increase control over movements.
- Assisted with transportation arrangements for horses traveling to off-site events or veterinary appointments.
- Removed droppings, weeds and litter from fields to promote optimal riding environment.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Online Retail Store Owner for Sunglasses
Self Employed
01.2001 - 04.2012
- Managed online retail operations for Brand Sunglasses.
- Negotiated favourable terms with suppliers, securing competitive pricing and timely deliveries of high-quality products.
- Streamlined order processing for faster delivery times, resulting in increased repeat business and positive customer feedback.
- Optimized product listings with keyword-rich descriptions, enhancing search engine visibility and driving organic traffic growth.
Hairdresser
Momo’s
01.1992 - 11.1998
- Advanced proficiency in hairdressing combined with significant managerial expertise.
- Maintained front desk operations including call management, appointment booking, and payment collection.
- Increased client happiness through personalized hairstyle recommendations.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Built enduring client connections leading to increased recommendations.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
- Attended industry seminars and workshops to stay current on the latest trends and techniques in hairstyling.
- Mentored junior stylists, sharing expertise in advanced cutting, coloring, and styling methods.
- Counted and documented opening and closing cash amounts daily.
- Organized sales area and work station to showcase products and boost sales.
- Educated customers on products to maximize benefits.
Education
City & Guilds - Hairstylist
Rotherham Arts & Technology
Rotherham, South, Yorkshire England 08.1988
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Entrepreneurial personality
- Business planning
- Project management
- Issue resolution
- Budget control
- Bookkeeping
- Social media marketing
- Cost control and budgeting
- Sales planning
- Financial management
- Accounting management
- Business marketing
- Decision-making
- Customer service management
Websites
Additional Information
I run a small animal rescue sanctuary with a variety of animals, which have been injured, orphaned, and neglected.
- I’ve been rescuing, studying animal care & health for 13 years.
- My love and working with Animals is my Number 1 passion
Timeline
Business Owner / Balingup Highview Chalets
Self Employed
01.2013 - Current
Horse Agistment
Self Employed
04.2012 - 04.2017
Animal Carer
Self Employed
01.2012 - Current
Online Retail Store Owner for Sunglasses
Self Employed
01.2001 - 04.2012
Hairdresser
Momo’s
01.1992 - 11.1998
City & Guilds - Hairstylist
Rotherham Arts & Technology
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