Julie James
Two Wells,SA
Summary
Proven customer service expert from Donchos Cafe, adept in maintaining cleanliness and managing high-pressure situations with a calm demeanor. Demonstrates a strong work ethic and sales expertise, ensuring seamless service transitions and positive guest experiences. Skilled in using POS systems and addressing concerns swiftly, embodying reliability and professional appearance.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
4
4
years of professional experience
Work History
Bartender
Phyre Wood Oven Pizza & Grill
11.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Front of the House Attendant
Donchos Cafe
10.2024 - Current
- Provided excellent customer service to customers.
- Upheld high standards of cleanliness throughout the workplace
- Greeted customers entering cafe and responded promptly to customer needs.
Waitress
Two Wells Tavern Motel
06.2021 - 09.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Front of the House
Main Street Cafe
06.2022 - 11.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
No Degree -
Gawler District College B-12
Gawler, SA11-2024
Skills
- Strong work ethic
- Cleanliness standards
- Customer service
- Sales expertise
- Work ethic and integrity
- Reliability and punctuality
- Adaptable mindset
- Professional appearance
- Phone etiquette
Timeline
Bartender
Phyre Wood Oven Pizza & Grill
11.2024 - Current
Front of the House Attendant
Donchos Cafe
10.2024 - Current
Front of the House
Main Street Cafe
06.2022 - 11.2022
Waitress
Two Wells Tavern Motel
06.2021 - 09.2024
No Degree -
Gawler District College B-12
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