Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
SoftwareEngineer
Julie Johnston

Julie Johnston

21 Marina Quay, Bluewater Harbour, Trinity Park,QLD

Summary

Dynamic leader with a proven track record at Property Shop Cairns and Yellow Pages Sales, excelling in customer relations and business development. Mastered negotiation and team leadership, driving revenue growth and fostering strong client relationships. Achieved significant achievements through strategic planning and a focus on continuous improvement, demonstrating a keen attention to detail and a determined mindset.

Creative Business Owner with exceptional background spent in Sales, Advertising and Real Estate. Proven leader with engaging demeanour and success working in most demanding environments. Talented in training and mentoring successful teams. Easy to work with, extremely effective, trustworthy, reliable and dependable.

Overview

27
27
years of professional experience

Work History

Business Owner and Company Director

Property Shop Cairns
08.2012 - 11.2024
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
  • Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
  • Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
  • Led company through successful rebranding initiative, refreshing image and attracting broader customer base.
  • Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
  • Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
  • Cultivated strong online presence, managing social media platforms to engage with customers and build community.
  • Fostered positive company culture, attracting and retaining top talent through motivational leadership.
  • Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
  • Implemented cutting-edge technology solutions to enhance operational productivity and customer engagement.
  • Elevated brand visibility by spearheading comprehensive digital marketing campaign.
  • Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
  • Improved team productivity with ongoing training and development programs, fostering culture of continuous improvement.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Regional Sales Manager

Yellow Pages Sales
01.1998 - 08.2007
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
  • Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
  • Generated detailed sales reports and forecasts to analyze performance and track progress.
  • Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
  • Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
  • Developed and maintained positive relationships with clients in assigned sales territories.
  • Conducted product demonstrations and presentations to potential clients to capture more sales.
  • Finalized sales contracts with high-value customers.
  • Consistently exceeded annual territory revenue goals by prioritizing high potential accounts and executing customized action plans.
  • Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
  • Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
  • Mentored new hires on best practices for building rapport with clients, ultimately contributing to a higher retention rate of customers within the territory.
  • Established clear performance metrics for monitoring individual team member progress, fostering accountability towards achieving shared goals as a cohesive unit.
  • Managed a diverse portfolio of accounts across multiple industries to ensure consistent revenue generation within the region''s jurisdiction.
  • Managed team of 8 regional sales representatives and consistently achieved high sales targets.8
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed accounts to retain existing relationships and grow share of business.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Education

Bachelor of Journalism And Communication - Journalism And Mass Communication

Cambridge University
Cambridge, UK
05-1994

Skills

  • Customer relations
  • Relationship building
  • Work Planning and Prioritization
  • Team collaboration and leadership
  • Business development
  • Business administration
  • Issue resolution
  • Negotiation and persuasion
  • Business marketing
  • New business development
  • Coaching and mentoring
  • Attention to detail
  • Driven and determined

Accomplishments

    Finalist in Cairns Business Woman of the Year 2018

    Winner of the REIQ Agency of the Year 2017

Interests

I am a happily married mother of three adult children Whilst Initially from the UK, I moved to Cairns in December 2007 and have been lucky to call this home ever since I enjoy the tropical lifestyle we have here, and my interests include travel, exploring new places, fashion, interior design, renovating and selling houses and I am an avid fan of Formula 1

Timeline

Business Owner and Company Director

Property Shop Cairns
08.2012 - 11.2024

Regional Sales Manager

Yellow Pages Sales
01.1998 - 08.2007

Bachelor of Journalism And Communication - Journalism And Mass Communication

Cambridge University

Similar Profiles

CREATE PROFILE
Julie Johnston