Julie Kelly
South Bunbury,WA
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
17
17
years of professional experience
Work History
Director/ Business Manager & Marketing Manager
Davenport Plumbing (Formerly Phillip Best Plumbing Pty Ltd)
10.2009 - 05.2023
- Responsible for whole of business for Davenport Plumbing.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Championed corporate social responsibility initiatives that enhanced the company''s reputation in the community and industry at large.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Monitored expenditures to mitigate risk of overages.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Account Executive
Telstra Business Centre Bunbury
07.2010 - 10.2010
- Customer Service and Customer Liaison.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Worked closely with internal stakeholders to ensure timely delivery of products or services, resulting in high levels of client satisfaction.
- Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Attended networking events to build relationships and identify sales opportunities.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Trained clients on product features and updates to secure buy-in.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
- Maintained current knowledge of evolving changes in marketplace.
- Met existing customers to review current services and expand sales opportunities.
- Recorded accurate and efficient records in customer database.
Customer Liaison Officer
Centrelink Bunbury Office
04.2010 - 06.2010
- First point of contact for all customers coming into Office, Limited Term position to help customers learn how to use the Self Service online facility
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with cross-functional teams to ensure timely resolution of customer complaints.
- Provided exceptional service to customers, ensuring their needs were met and expectations exceeded.
- Managed high-stress situations calmly and effectively, resulting in positive outcomes for both the company and the client.
- Served as a key point of contact between customers and various internal departments, ensuring seamless collaboration on issue resolution.
- Partnered with other Customer Liaison Officers to provide consistent support during peak periods.
- Assisted in resolving conflicts between parties, providing mediation and negotiation tactics.
- Investigated and resolved customer inquiries and complaints quickly.
Area Channel Specialist/Local Retail Specialist
Telstra Country Wide Southern WA
09.2007 - 09.2009
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Organized large-scale events, ensuring seamless execution of logistics, registration, catering, and venue management.
Graduate
Telstra Country Wide Southern WA
02.2006 - 09.2007
- Broadband Project - Dial Up, Upgraded Rims, Expression of Interest Register & NEE – Southern WA, Campaign Initiatives, Football/Hockey Initiative, Affinity Programs with Junior sport in country AGM areas, Dial Up Migration, Events and Marketing – Southern WA, Newdegate Field Day, Next G Network Launch, Next G Network Roadshow support, Wagin Woolorama – support, Budget reconciliation, Bigpond support, Local sponsorship management, Local events – Lead – e.g
- Bigpond Dealer training nights.
Education
Business Owner Growth Program -
Curtin University Perth Campus
Certificate IV in Accounting And Bookkeeping
01.2023
Certificate IV in Training and Assessment
01.2019
Bachelor of Business - Marketing
Edith Cowan University – South West Campus
01.2005
Skills
- Business Administration
- Business Planning
- Marketing Planning
- Contract Management
- Business Development
- Legal and Regulatory Compliance
- Award Submission
References
- Matthew Thompson – Managing Director, Cape Accounting Services, 58 Bussel Highway, Busselton, WA, 6230, 08 9754 2722, Matt@capeaccounting.com.au
- Denise Duncan - President, City of Bunbury Surf Lifesaving, Ocean Drive, Bunbury, WA, 6230, 0428 310 427, President@bunburyslsc.com.au
- Samantha Harnett - Recreation Development Officer, Bunbury City Council, 1 Rotary Drive, Bunbury, WA, 6230, 0438 263 057, sharnett@bunbury.wa.gov.au
Community Engagement
City of Bunbury Surf Life Saving Club
· WA Assessor Bronze Medallion
· WA Assessor Surf Rescue Certificate
· Training Officer Bronze Medallion
· Training Officer Surf Rescue Certificate
· Advanced Lifesaving – Gold Medallion
· Basic Beach Management – Silver Medallion
· Surf Bronze Medallion
· Cert II in Public Safety (Aquatic Rescue)
· Senior First Aid
· Advance Resuscitation Certificate
· Director of Administration
· Director of Education & Training
· Director of Social Activities
· SLSA Gold, Silver and Bronze Medallion Holder
· Trainer & Assessor
· Australian Surf Lifesaving Championship multiple medallist
· Life Membership Awarded 2018
2015 - 2017 – South West Academy of Sport Fun Run
· Marketing and Sponsorship Co-ordinator
Timeline
Account Executive
Telstra Business Centre Bunbury
07.2010 - 10.2010
Customer Liaison Officer
Centrelink Bunbury Office
04.2010 - 06.2010
Director/ Business Manager & Marketing Manager
Davenport Plumbing (Formerly Phillip Best Plumbing Pty Ltd)
10.2009 - 05.2023
Area Channel Specialist/Local Retail Specialist
Telstra Country Wide Southern WA
09.2007 - 09.2009
Graduate
Telstra Country Wide Southern WA
02.2006 - 09.2007
Business Owner Growth Program -
Curtin University Perth Campus
Certificate IV in Accounting And Bookkeeping
Certificate IV in Training and Assessment
Bachelor of Business - Marketing
Edith Cowan University – South West Campus
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