Julie Kent
Australind,WA
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Supervisor
Dan And Helens Garden Centre
09.2019 - Current
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Answered product questions and assisted customers in selection and checkout.
Supervisor/Client Support Specialist
Doors Wide Open Inc
01.2015 - 07.2019
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Conducted routine inspections to check quality and compliance with established specifications.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Educated staff on organizational mission and goals to help employees achieve success.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Coordinated meetings and events for internal and external groups.
- Worked with other departmental staff to answer questions and resolve problems.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Kept clients engaged in social networks and communities for personal health and growth.
- Instrumental in achieving positive outcomes for clients by consistently developing realistic action plans aligned with specific goals and objectives.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Developed tailored support plans for diverse clientele, identifying unique needs and goals.
- Created, prepared, and delivered reports to various departments.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Promoted community integration by providing extensive physical, emotional and social support.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Facilitated seamless transitions between service providers by coordinating all aspects of the hand-off process, ensuring continuity of care for clients throughout their journey towards selfsufficiency.
- Elevated client engagement through personalized outreach efforts, resulting in stronger rapport-building and more successful collaboration on goal achievement.
- Led efforts towards achieving organizational goals by fostering a culture of continuous learning and striving for excellence in all aspects of support coordination services.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Organized and detail-oriented with a strong work ethic.
- Provided professional services and support in a dynamic work environment.
Education
Certificate IV - Community Services
Job South West
Bunbury, WA11.2017
Certificate IV - Allied Health Assistant
South West Institute of Tafe Bunbury
Bunbury, WA11.2013
Skills
- Multitasking and Organization
- Inventory Oversight
- Product Assessments
- Flexible Work Schedule
- Delegating Work
- Product Sales
- Sales floor organization
- Competitor Monitoring
- Delegation and Supervision
- Store Reset and Recovery
- Inventory Management
- Loss Prevention Procedures
- Friendly and Positive
- Problem Anticipation and Resolution
- Performance monitoring
- Cycle Counts and Audits
- Conflict Resolution
- Needs Assessment
- Employee Training
- Adaptable to Changing Demands
- Inventory and Stocking
- Merchandise Promotion and Display
- Work Area Inspection
- Retail Operations
- Strategic selling
- Restocking oversight
- Creativity and Originality
- Store Merchandising
- Sales Promotion
- Sales Promotions
- Orientation and training
- Shelving
- Computer Proficiency
- Policies and Procedures
- Customer Service Management
- Goal Setting and Achievement
- Cash Management
- Superior Work Ethic
- Store Opening and Closing
- Customer experience management
- Cash Drawer Reconciliation
- Product Merchandising
- Stock replenishment
- Handling Complaints
- Loss Prevention
- Store maintenance
Certification
AVP Facilitator Training
Mental Health First Aid
Senior First Aid
Timeline
Store Supervisor
Dan And Helens Garden Centre
09.2019 - Current
Supervisor/Client Support Specialist
Doors Wide Open Inc
01.2015 - 07.2019
Certificate IV - Community Services
Job South West
Certificate IV - Allied Health Assistant
South West Institute of Tafe Bunbury
AVP Facilitator Training
Mental Health First Aid
Senior First Aid
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