Julie Lord
Dubbo,NSW
Summary
Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role. Personable and dedicated with strong ability to lead and motivate teams in retail environment. Understands key retail operations, inventory management, and customer service principles, combined with skills in team supervision and sales strategies. Committed to driving store performance and ensuring customer satisfaction through effective management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
Reject Shop
02.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Store Manager Retail
Ghanda Clothing
05.2021 - 02.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Caltex Australia
07.2020 - 06.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Store Manager
Caltex Australia
04.2019 - 07.2020
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
CSA/ASM/ Caretaker
Caltex Australia
11.2017 - 05.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Balanced multiple priorities during peak times while maintaining composure under pressure situations.
- Maintained a clean and organized store environment for optimal customer experience.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Connected with customers by listening to concerns and answering questions.
- Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
- Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.
- Participated in visual merchandising efforts, creating appealing displays that showcased products effectively.
- Demonstrated safe practices and procedures in store by adhering to company standards.
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Met customer call guidelines for service levels, handle time and productivity.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
CSA/Retail Assistant Manager
Caltex Australia
06.2018 - 01.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
- Maintained a clean and organized store environment for optimal customer experience.
- Connected with customers by listening to concerns and answering questions.
- Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.
- Utilized problem-solving skills to address customer queries and complaints.
- Responded proactively and positively to rapid change.
- Implemented and developed customer service training processes.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Commercial Cleaner
Vivid Property Services
01.2016 - 02.2017
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Organized and used industrial cleaning products following strict safety procedures.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
- Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.
- Adhered to company policies for appearance, thoroughness, and facility security.
- Streamlined daily tasks for increased efficiency by implementing a systematic approach to routine cleaning procedures.
- Elevated customer experience in commercial spaces by ensuring all areas were visually appealing and odor-free.
Education
High School Diploma -
Canobolas High School
Orange, NSW12-2002
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Retail inventory management
- Recruitment and hiring
- POS systems
- Team motivation
- Accurate cash handling
- Opening and closing procedures
- Documentation and reporting
- Strategic thinker
- Operations
- Order management
- Product merchandising
- Loss prevention
- Delegating work
- Risk management
- Performance reviews
- Operational efficiency
Certification
- ServSafe Food Handler's Certification 2024 Current
- NSW Driver's License
- First Aid Certificate ( St Johns First Aid) 2023 Current
Character References
Mr Bradley Otto ,
Chef, Ingenia Gardens aged care, Dubbo NSW
Mob : 0411814588
Mr Wade Drenkhan
Personal Reference
Moree NSW
Mob : 0428 623 374
Timeline
Store Manager
Reject Shop
02.2022 - Current
Store Manager Retail
Ghanda Clothing
05.2021 - 02.2022
Store Manager
Caltex Australia
07.2020 - 06.2021
Store Manager
Caltex Australia
04.2019 - 07.2020
CSA/Retail Assistant Manager
Caltex Australia
06.2018 - 01.2019
CSA/ASM/ Caretaker
Caltex Australia
11.2017 - 05.2019
Commercial Cleaner
Vivid Property Services
01.2016 - 02.2017
- ServSafe Food Handler's Certification 2024 Current
- NSW Driver's License
- First Aid Certificate ( St Johns First Aid) 2023 Current
High School Diploma -
Canobolas High School
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