Julie Lord
Dubbo,NSW
Summary
Dynamic Store Manager with a proven track record at Caltex Australia, excelling in customer service and team leadership. Expert in inventory management and loss prevention strategies, I fostered a collaborative environment that enhanced operational efficiency and maximized sales through innovative merchandising. Committed to driving results and cultivating strong customer relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Reject Shop
02.2022 - Current
- Managed daily operations to ensure efficient store functioning and a safe environment for customers and employees.
- Ensured compliance with federal hazardous materials transportation regulations for railcar and trucking services.
- Conducted regular inspections of facility equipment to verify proper functioning and adherence to OSHA standards.
- Supervised staff to uphold safety regulations and deliver exceptional customer service.
- Controlled inventory, cash management, and executed store opening and closing procedures.
- Addressed customer complaints swiftly and professionally to maintain positive client relationships.
- Assisted in hiring, training, and mentoring new staff members for enhanced team performance.
- Coordinated loading and unloading activities at the depot by monitoring freight movement and ensuring paperwork accuracy.
Store Manager Retail
Ghanda Clothing
05.2021 - 02.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Caltex Australia
07.2020 - 06.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Store Manager
Caltex Australia
04.2019 - 07.2020
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
CSA/ASM/ Caretaker
Caltex Australia
11.2017 - 05.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Balanced multiple priorities during peak times while maintaining composure under pressure situations.
- Maintained a clean and organized store environment for optimal customer experience.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Connected with customers by listening to concerns and answering questions.
- Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
- Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.
- Participated in visual merchandising efforts, creating appealing displays that showcased products effectively.
- Demonstrated safe practices and procedures in store by adhering to company standards.
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Met customer call guidelines for service levels, handle time and productivity.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
CSA/Retail Assistant Manager
Caltex Australia
06.2018 - 01.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
- Maintained a clean and organized store environment for optimal customer experience.
- Connected with customers by listening to concerns and answering questions.
- Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.
- Utilized problem-solving skills to address customer queries and complaints.
- Responded proactively and positively to rapid change.
- Implemented and developed customer service training processes.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Commercial Cleaner
Vivid Property Services
01.2016 - 02.2017
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Organized and used industrial cleaning products following strict safety procedures.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
- Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.
- Adhered to company policies for appearance, thoroughness, and facility security.
- Streamlined daily tasks for increased efficiency by implementing a systematic approach to routine cleaning procedures.
- Elevated customer experience in commercial spaces by ensuring all areas were visually appealing and odor-free.
Education
High School Diploma -
Canobolas High School
Orange, NSW12-2002
Skills
- Customer service and relations
- Customer relationship management
- Multitasking and organization
- Effective communication
- Team leadership
- Inventory management
- Store merchandising
- Recruitment and hiring
- POS systems expertise
- Team motivation
- Accurate cash handling
- Opening and closing procedures
- Documentation and reporting
- Strategic thinking
- Operations management
- Order management
- Product merchandising
- Loss prevention strategies
- Work delegation
- Risk management
- Performance evaluation
- Operational efficiency
Certification
- ServSafe Food Handler's Certification, 2024 Current
- NSW Driver's License
- First Aid Certificate (St. John's First Aid), 2023 Current
References
Belinda Vanderbrink, Depot Administration, Lowes Petroleum
Dubbo NSW
Mob: 043 303 7377
Tim Wheeler, Store manager/Area manager, Ampol Australia
Gilgandra NSW
Mob:043 904 0986
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Character References
Mr Bradley Otto ,
Chef, Ingenia Gardens aged care, Dubbo NSW
Mob : 0411814588
Mr Wade Drenkhan
Personal Reference
Moree NSW
Mob : 0428 623 374
Timeline
Store Manager
Reject Shop
02.2022 - Current
Store Manager Retail
Ghanda Clothing
05.2021 - 02.2022
Store Manager
Caltex Australia
07.2020 - 06.2021
Store Manager
Caltex Australia
04.2019 - 07.2020
CSA/Retail Assistant Manager
Caltex Australia
06.2018 - 01.2019
CSA/ASM/ Caretaker
Caltex Australia
11.2017 - 05.2019
Commercial Cleaner
Vivid Property Services
01.2016 - 02.2017
High School Diploma -
Canobolas High School