Julie Malki
Blacktown
Summary
Proven to excel in high-pressure environments, I enhanced customer loyalty and team efficiency at La Mono Charcoal Chicken through exceptional customer service and strong multitasking abilities. My adeptness in cash handling and fostering team collaboration contributed to a significant improvement in service delivery, underscoring my capability to meet and exceed employer expectations.
Experienced with customer service management, including efficient resolution of client concerns. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of fostering positive interactions and maintaining high service standards.
Professional with strong background in customer service, ready to deliver impactful results. Capable of handling complex customer interactions with empathy and efficiency, adept at problem-solving, and skilled in communication. Valued team player known for adaptability and fostering collaborative environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
La Mono Charcoal Chicken
11.2023 - 06.2024
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Retail Sales Worker
Woolworths Supermarket
08.2022 - 10.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Provided personalized recommendations based on customer preferences or specific needs.
- Demonstrated expertise in upselling techniques, effectively increasing revenue from individual transactions while meeting customer needs.
Waitress
Jasmine Lebanese Restaurant
02.2021 - 08.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Education
Bachelor of Arts - Primary Teaching
Western Sydney University
Sydney, NSW01-2027
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Cash handling
Certification
Certificate 3 in Pathology Collection.
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Waitress
La Mono Charcoal Chicken
11.2023 - 06.2024
Retail Sales Worker
Woolworths Supermarket
08.2022 - 10.2023
Waitress
Jasmine Lebanese Restaurant
02.2021 - 08.2022
Bachelor of Arts - Primary Teaching
Western Sydney University
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