Julie Marie Triplett
Karratha Industrial Estate,WA
Summary
Dedicated and self-motivated administrative professional with extensive experience in human resources, recruitment, administrative duties and customer service. Possess strong communication and organizational skills, with a proven ability to manage tasks effectively. Committed to maintaining professional relationships, applying legislative guidelines, and ensuring accountability within diverse operational settings.
Overview
14
14
years of professional experience
Work History
Ranger Administration Officer (Contract Position)
Murujuga Aboriginal Corporation
09.2024 - Current
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Maintained personnel records and updated internal databases to support document management.
- Increased customer service success rates by quickly resolving issues.
- Planned and coordinated logistics and materials for board meetings.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Communicated effectively with the local 5 language groups
District Administration Officer Level 4 – Human Resources
Western Australia Police
01.2020 - 08.2024
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Developed tailored training programs to enhance team skills and performance, addressing specific organizational needs.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Managed recruiting, hiring, and onboarding new employees.
- Coordinated incoming job requisitions and applications.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Created and delivered HR training sessions to staff, managers and executives.
- Collaborated with managers to identify and address employee relations issues.
- Reduced expenditure discrepancies by conducting regular audits and implementing cost controls.
- Monitored actual spending against approved budgets to identify variances and recommend corrective actions when needed.
- Developed and maintained monthly overtime report to address inefficiencies.
- Prepared project budgets, forecasting and inventory and material pricing points.
- Contributed to high levels of employee satisfaction through prompt resolution of HR-related concerns and proactive communication regarding policy changes or updates.
- Managed confidential personnel files with diligence to protect sensitive employee information from unauthorized access or disclosure.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
Community Corrections Officer Level 4
Department of Justice
07.2019 - 05.2020
- Demonstrated strong communication and interpersonal skills by building relationships with offenders, their families, and community members to promote successful outcomes.
- Collaborated with community partners to create a network of support services for offenders under supervision, fostering successful reintegration into society.
- Reduced recidivism rates through the development and implementation of evidence-based case management strategies.
- Provided ongoing support to parolees transitioning from incarceration back into the community through guidance, referrals to resources, and proactive problem-solving strategies.
- Developed comprehensive knowledge of local resources and service providers, using this information to make informed referrals for offender support.
- Managed high caseloads efficiently by utilizing strong organizational skills and time management techniques to prioritize tasks effectively.
- Supported offender rehabilitation by identifying individual needs, connecting them to appropriate resources, and tracking progress towards goals.
- Conducted home visits as part of routine monitoring activities, verifying residence information and assessing living environments for potential risks.
- Interviewed inmates to obtain information and assess needs.
- Enhanced offender accountability by implementing strict monitoring protocols and enforcing compliance with court-ordered conditions.
Level 2 – Customer Service/Administration
WA Police Force
01.2011 - 07.2019
- Improved efficiency within the team through thorough documentation of procedures, best practices, and lessons learned from previous projects.
- Collaborated with team members on complex projects, contributing to successful project completions.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Reduced response time by managing high call volumes while maintaining a professional manner under pressure.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Education
Certificate IV in Human Resource Management -
Churchill Education
08.2024
Certificate IV in Business Administration -
Churchill Education
08.2024
Certificate III in Government -
Joondalup Campus
05.2014
Skills
- Independent and team-oriented work ethic
- Proven Ability to work under pressure
- Adapting to changing work environments
- Strong written and verbal communication skills
- Proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)
- SAP Knowledge
- Relationship building with internal and external stakeholders
- Compliance with legislative and workplace policies
- Detailed report writing and data analysis
- Problem analysis and resolution
- Timely completion of tasks and management of priorities
- Acceptance of feedback for professional development
Timeline
Ranger Administration Officer (Contract Position)
Murujuga Aboriginal Corporation
09.2024 - Current
District Administration Officer Level 4 – Human Resources
Western Australia Police
01.2020 - 08.2024
Community Corrections Officer Level 4
Department of Justice
07.2019 - 05.2020
Level 2 – Customer Service/Administration
WA Police Force
01.2011 - 07.2019
Certificate IV in Human Resource Management -
Churchill Education
Certificate IV in Business Administration -
Churchill Education
Certificate III in Government -
Joondalup Campus
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