Julie McDougall
Raymond Terrace ,NSW
Summary
Demonstrated proficiency in document and records management through the registration of mortgages and filing of Certificate of Titles. Successfully managed high-risk report investigations while sorting and processing up to 1500 titles and mortgages daily, ensuring accuracy and compliance with internal policies. Collaborated effectively with the lands titles office and internal teams to expedite urgent settlements, enhancing operational efficiency. Developed and implemented both digital and physical filing systems that improved document organization and retrieval processes.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Administrative Officer
Commonwealth bank of Australia
Redfern and Parramatta , NSW
04.2005 - 11.2023
- Registration of mortgages
- Certificate of Titles
- Filing paperwork
- Updating customer information
- High risk report investigation
- Sorting up to 1500 titles and mortgages a day in alpha order
- Working over 3x screens to complete and update correctly for sealing customers home loan
- Investigating errors and fixing them
- Collaborating with lands titles office and internal teams to expedite urgent settlements
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
Back Dock Administrator
Cordina chicken farm
Toongabbie , NSW
09.2003 - 04.2005
- Performed data entry tasks into computer databases from paper documents.
- Answered incoming calls and responded to customer inquiries.
- Maintained filing system for important documents such as contracts and invoices.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Provided general administrative support to the manager
- Sorted run sheets for packing next day deliveries
- Organised couriers
- Cash handling
- Contacting stores to let them know that our trucks were waiting in the back dock
- Knowledge of products
Baker
Coles Pty ltd
Penrith And Richmond
06.1999 - 12.2002
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
- Followed food safety guidelines while preparing all food items.
- Measured out ingredients accurately to ensure consistent product quality.
- Rotated stock as needed to keep freshness intact.
- Checked baked goods periodically during baking process to ensure desired results were achieved.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Kept records of daily production numbers for each type of item produced.
- Adhered to company policies regarding storage, handling and preparation of food items.
- Stocked shelves with freshly-baked goods throughout the day as needed.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Operated ovens and other equipment to bake products according to established recipes.
- Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Designed appealing product displays to maintain unique presentation.
- Inspected baking equipment in accordance with cleanliness and safety standards.
- Finished baked goods with glazes, icings and other toppings.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Organized store by returning merchandise to proper areas and restocked displays.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Measured and weighed ingredients to prepare dough for recipes.
- Set ovens to appropriate temperatures to pre-heat.
- Cut and shaped dough for rolls, bread and various pastries.
- Rolled and kneaded dough in preparation for cutting and shaping.
Education
High School Diploma -
11-1991
Skills
- Document and records management
- High risk reports
- Data entry
- Filing systems
- Cash handling
- High risk reporting
- Attention to detail
- Record keeping
- Communication skills
- Records management
- Policy and procedure modification
- Documentation and control
- Database administration
Languages
English
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Administrative Officer - Commonwealth bank of Australia
04.2005 - 11.2023
Back Dock Administrator - Cordina chicken farm
09.2003 - 04.2005
Baker - Coles Pty ltd
06.1999 - 12.2002
Cambridge Park High School - High School Diploma,
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