JULIE McKINNON
Summary
I am an experienced administrative assistant with over 13 years experience within allied health and am seeking an administrative position within the health sector.
Overview
39
39
years of professional experience
Work History
Retail Sales Assistant
Fitzmax Clothing
12.2016 - 01.2024
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
Receptionist
Physio Plus
03.2020 - 07.2022
- Experience with Cliniko
- Processing payments, Medicare & HICAPS rebates
- Communicating with physiotherapists and staff
- Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Receptionist
Rob Allan Chiropractic
11.2007 - 12.2018
- Cliniko
- Processing payments, Medicare & HICAPS rebates
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Daily banking
Office Manager & Company Director
Hogarth Poultry
01.1997 - 01.2016
- Develop and maintain staff rosters
- Process end to end payroll cycles
- Invoicing within QuickBooks
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets within QuickBooks
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Customer Service/Administration
Sidney & Hacking Plumbing
05.2007 - 11.2007
- Customer service
- Handling general enquiries and deliveries
- Daily Banking
- Switchboard
- Referring enquiries to relevant person, Passing on messages, Cash Handling,
- Microsoft Word
- QuickBooks Accounting
- Service Work
- Preparing quotes
Receptionist / Job Match Consultant
Wesley Uniting Employment
08.2004 - 05.2007
- Answered central telephone system and directed calls accordingly.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Registering clients within the system
- Microsoft Word & Outlook
- EA3000 Industry Computer System
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Receptionist
Anthony J Hogan – Optometrist
02.2002 - 11.2003
- Provided exceptional customer service, addressing patient inquiries in person and via phone calls.
- Assisting patients select glasses
- Daily banking
- Processing Medicare vouchers
- Optomate & Vision programs
- Improved communication between patients and optometrists with diligent message relay and appointment confirmation.
- Entering invoices and processing payments via MYOB
Telephonist/Sales/Accounts
Telstra Call Centre/Business Office
04.1998 - 02.2002
- Directory Assistance Calls,
- Telstra Call Connect
- Disability Helpline
- Changed Number Information Service
- Account Inquiries
- Rebates
- Call Pricing
- Selling Telstra Products
Telephonist
Telecom Australia
03.1985 - 01.1989
- Directory Assistance Calls
- OOO Emergency Calls
Education
Certificate IV in Employment Services -
Wesley Vocational Institute
2006
Typing Course -
TAFE NSW, Casino
1984
NSW Record of School Achievement -
Casino High School
1981
Skills
- Switchboard
- Microsoft Word & Outlook
- Strong attention to detail
- Ability to work in fast paced environment
- Communication
- Teamwork
- Phone etiquette
- Customer service
- Time management
Hobbies
- Gardening
- Pilates/Yoga
- Horse riding
- Kayaking
References
Andrew Irvine, Physiotherapist/Director
Physio Plus, Casino NSW
Phone: 0427 282 184
Rob Allan, Chiropractor/Director
Healthwise Multicare, Lismore NSW
Phone: 0409 031 142
Timeline
Receptionist
Physio Plus
03.2020 - 07.2022
Retail Sales Assistant
Fitzmax Clothing
12.2016 - 01.2024
Receptionist
Rob Allan Chiropractic
11.2007 - 12.2018
Customer Service/Administration
Sidney & Hacking Plumbing
05.2007 - 11.2007
Receptionist / Job Match Consultant
Wesley Uniting Employment
08.2004 - 05.2007
Receptionist
Anthony J Hogan – Optometrist
02.2002 - 11.2003
Telephonist/Sales/Accounts
Telstra Call Centre/Business Office
04.1998 - 02.2002
Office Manager & Company Director
Hogarth Poultry
01.1997 - 01.2016
Telephonist
Telecom Australia
03.1985 - 01.1989
Certificate IV in Employment Services -
Wesley Vocational Institute
Typing Course -
TAFE NSW, Casino
NSW Record of School Achievement -
Casino High School
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