Julie McQuarrie
Werribee,VIC
Summary
I am experienced in hospitality management, with over 10 years experience in various five star hotels and restaurants. I have high standards of customer service to ensure increased customer satisfaction. I pay particular attention to detail including immaculate grooming and presentation skills. I am friendly, engaging, and outgoing team player. Ability to work fast paced situations and under pressure. Passionate about creating great guest experience and ability to connect with all sorts of people. I am versatile, adaptable, able to motivate others and an ability to communicate with others at all levels.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant & Bar Manager
Lancemore Hotel Werribee PAak
09.2022 - Current
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Boosted sales through strategic promotions, effective inventory management, and targeted marketing efforts.
- Reduced staff turnover by fostering a positive work environment and providing ongoing training and development opportunities.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Streamlined processes for ordering supplies, managing stock levels, and minimizing waste to reduce operational costs.
- Strengthened team performance with regular coaching sessions, performance evaluations, and constructive feedback.
- Collaborated with chefs to develop innovative food pairings that complemented the beverage menu and increased overall dining experience
- Ensured compliance with all health and safety regulations by maintaining a clean workspace and enforcing cleaning standards
- Implemented effective staff rostering systems to ensure adequate coverage during peak hours while controlling labor costs.
- Managed cash handling procedures including daily reconciliation reports, and accurate record-keeping practices for financial accountability.
- Resolved customer complaints professionally and effectively ensuring their satisfaction
- Coordinated with other departments within the hotel to optimize workflow efficiency contributing to seamless service delivery.
- Implemented staff training programs that focused on product knowledge, customer service skills, and sales techniques to boost overall restaurant performance.
- Decreased labor costs% by analyzing team members' strengths versus customer flow.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff rosters and maintained adequate coverage for all shifts.
- Computer/admin side of F&B operations
Restaurant & Bar Manager
Pan Pacific Hotel Group
08.2016 - 09.2022
- Maintaining restaurant & banquet department presentation
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Increased revenue by optimizing pricing strategies, offering seasonal specials, and upselling premium products.
- Collaborated with chefs to develop innovative food pairings that complemented the beverage menu and increased overall dining experience
- Ensured compliance with all health and safety regulations by maintaining a clean workspace and enforcing good cleaning standards
- Managed cash handling procedures including daily reconciliation reports, and accurate record-keeping practices for financial accountability.
- Resolved customer complaints professionally and effectively ensuring their satisfaction
- Implemented staff training programs that focused on product knowledge, customer service skills, and sales techniques to boost overall performance.
- Coordinated with kitchen team to deliver food services for special events and functions.
- Computer/admin side of F&B operations
Food and Beverage Supervisor
Hilton Hotel & Resorts
08.2016 - 05.2018
Food and Beverage Supervisor
Mantra Hotel Groups
05.2014 - 08.2016
Education
Hospitality Management
Glasgow College
Glasgow06.2013
Skills
- Cost Control
- Employee satisfaction
- Attention to detail
- Staff Training
- Guest focus
- Verbal and written communication
- Team Leadership
- Outgoing Personality
Certification
- RSA
- First Aid
Referances
Available on request
Timeline
Restaurant & Bar Manager
Lancemore Hotel Werribee PAak
09.2022 - Current
Restaurant & Bar Manager
Pan Pacific Hotel Group
08.2016 - 09.2022
Food and Beverage Supervisor
Hilton Hotel & Resorts
08.2016 - 05.2018
Food and Beverage Supervisor
Mantra Hotel Groups
05.2014 - 08.2016
Hospitality Management
Glasgow College
- RSA
- First Aid
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