Julie Mulligan
Toowoomba,QLD
Summary
Background includes successfully managing documentation and daily living support needs for disabled clients. Good organizational skills with a hardworking mentality and caring approach.
Overview
28
28
years of professional experience
Work History
Disability Support Worker
IDEA Services
New Plymouth, Taranaki NZ
02.1996 - 02.2024
- Provided emotional and practical support to vulnerable adults.
- Organised leisure activities for clients in the community.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Assisted clients with personal care, such as showering and dressing.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
- Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Provided advocacy services for service users during meetings with external agencies or professionals.
- Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Administered medication according to company guidelines whilst monitoring its effectiveness.
- Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
- Actively encouraged service users to make decisions about their own lives where appropriate.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Monitored financial bookkeeping for accuracy and compliance to resolve discrepancies.
- Evaluated and addressed individual client needs and concerns.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Acted as role model for clients by exhibiting positive behaviors.
Education
Health, Disability And Aged Support
Sacred Heart Girls College
New Zealand04-2015
Skills
- Personal Care
- Incident Reports
- Risk Assessments
- Relationship Building
- Home Healthcare Services
- Client Needs Assessment
- Independent Living Support
- Individual Support Plans
- Disability Services
- Family Communication
- Recreational Activities
- Team Leadership
- Disability Awareness
- Computer Skills
- Health meals and snacks
- Elderly Care
- Palliative Care
- First-aid and CPR
Timeline
Disability Support Worker
IDEA Services
02.1996 - 02.2024
Health, Disability And Aged Support
Sacred Heart Girls College
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