Julie Naughton
Perth,WA
Summary
As a strategic leader, decision maker and problem solver I am confident we can create a positive partnership and build trust with each other and our team to create a positive and motivating work environment.
Being proactive in meeting company goals and growth with a creative and innovative approach, I will develop efficient and effective employee relations increasing employee satisfaction, retention and accountability.
I am dependable and pride myself on being friendly, energetic and professional. Having been out of the workforce since having children I look forward to bringing compassion and maturity to my role.
Overview
9
9
years of professional experience
Work History
Human Resources Coordinator
B Digital
Perth, Western Australia
06.2002 - 01.2007
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Handled staffing, disputes, terminating employees and administering disciplinary procedures.
- Accurately prepared government compliance reports and proposal requests for employee data.
- Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
- Updated presentation documents for the compensation committee to review.
- Assisted management staff in annual year-end processes and data audits.
- Coordinated employment offers with management and extended offers to selected candidates.
- Captured key feedback from employees during exit interviews.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Devised hiring and recruitment policies for a 600 plus employee company.
- Implemented training programs for new and existing employees.
- Identified development opportunities and succession gaps.
- Created and implemented initiatives to improve employee engagement.
- Collaborated with department managers to assess needs.
- Led and provided direction for a human resources team of 4.
- Led a comprehensive induction training for rolling staff members in teams of 20
Team Manager
Western Power
Perth, Western Australia
11.2001 - 07.2002
- Managed team of 4 Account Managers - assigning industry parcific portfolios.
- Visited customer locations to determine needs, set up contracts and provide training with the introduction of the deregulated electricity market within the 34kw project.
- Researched and customised service proposals for clients, to reduce and manage electricity consumption
- Identified and analysed key competitors and related products within the newly deregulated electricity industry.
- Maintained and organised a customer database of over 100 clients within Western Australia.
- Set up contracts, negotiated rates and service terms.
- Established clear and consistent policies and procedures.
- Directed recruitment and hiring of candidates to fill newly created Account Manager positions for the deregulated electricity project.
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Established key procedures for teams preparing documentation, models, and presentations.
- Researched companies and prepared presentations for management for customers who would fall into the deregulated market and established relationship plans to contract and retain their accounts.
Team Manager
Ansett Australia
Perth, Western Australia
03.1998 - 07.2001
- Trained and coached a team of 25 sales professionals focused on servicing domestic and international corporate customers.
- Planned and led training sessions to promote sales team professional development and sales growth and orientation.
- Communicated regularly with strategic managers for daily support and strategic planning s.
- Delivered a high level of support and leadership to reporting staff to both maintain and extend skill level and future development.
- Coached team members in customer service techniques, providing feedback and encouraging them to exceed KPI's both corporate and personal.
- Established open and professional relationships with team members
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Communicated clear expectations and goals to each team member.
- Implemented new working processes that delivered continued improvements.
- Helped drive sales goals and achieve monthly quotas.
- Established and oversaw performance targets for domestic and international sale team.
- Developed quality employees within the call center to take over leadership positions.
- Created clear and effective policies governing all aspects of employee work and interaction with customers.
Education
Education - Early Childhood Education
Central
Mount Lawley, Western Australia1999
Skills
- Staff recruiting and retention
- Workforce improvements
- Training and Development
- Quality assurance and control
- Customer service
- Employee relations
- Multitasking abilities
- Organisational development
Timeline
Human Resources Coordinator
B Digital
06.2002 - 01.2007
Team Manager
Western Power
11.2001 - 07.2002
Team Manager
Ansett Australia
03.1998 - 07.2001
Education - Early Childhood Education
Central
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