Julie Nguyen
Melbourne
Summary
Experienced in managing daily operations with a focus on customer satisfaction and team performance. Developed strategies to enhance service quality, monitored staff activities, and provided constructive feedback to ensure adherence to service standards. Managed inventory levels effectively, ensuring stock availability while maintaining cleanliness and organization in the work environment. Demonstrated strong leadership by creating staff schedules and delegating tasks based on individual strengths, contributing to improved operational efficiency.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager on Duty
The Coffee Club
Maribyrnong
2019.09 - Current
- Developed strategies to increase customer satisfaction ratings.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Provided guidance and support to team members when needed.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Created schedules for staff members according to business needs.
- Reviewed daily sales reports to identify areas of improvement.
- Delegated tasks among team members according to their strengths and abilities.
- Maintained inventory levels by ordering supplies as needed.
Eyelash Extension Technician
Sally Lashes
Derrimut
2022.06 - 2024.09
- Assisted with booking appointments, taking payments, and managing client records in the salon software system.
- Greeted customers and answered their questions about eyelash extension services.
- Managed client expectations by providing realistic results based on their needs.
- Checked clients' eyes for any signs of irritation or infection after application of eyelash extensions.
- Cleaned and sanitized tools before each use to ensure a safe and hygienic service.
- Kept work area clean and organized at all times according to company policies.
- Developed strong rapport with clients to gain repeat business and improve overall sales.
Barista Shift Supervisor
Cafe Vita
Maribyrnong
2017.04 - 2019.07
- Assisted customers in selecting beverages based on their preferences.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Encouraged baristas to suggest creative ideas for improving customer experience.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Maintained a clean and well-stocked work area throughout shifts.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
Retail Cashier
HP Clothing
Deer Park
2015.01 - 2017.02
- Managed multiple tasks simultaneously while providing excellent customer service.
- Performed opening and closing duties such as setting up registers, counting cash drawers.
- Greeted customers in a friendly and professional manner.
- Restocked shelves with merchandise as needed.
- Handled returns of merchandise in an efficient manner while maintaining customer satisfaction.
- Followed company policies regarding payment methods, discounts, refunds.
- Stocked shelves when needed and kept the sales floor neat and organized.
Skills
- Customer service
- Inventory management
- Team building
- Cash handling
- Cleaning and sanitizing
- Customer service focus
- Staff training and development
- Quality control
- Project planning
- Barista training
- Team leadership
- Supplier negotiation
- Food safety standards
- Supply chain coordination
- Client communication
- Time management
- Multitasking
- Upselling strategies
- Cleaning and organizing
- Stock control
Certification
- SITXFSA002 Use hygienic practices for food safetyParticipate in safe food handling practicesSITSS00051 Food Safety Supervision
- HLTAID009 Provide cardiopulmonary resuscitationHLTAID010 Provide basic emergency life supportHLTAID011 Provide First Aid
References
References available upon request.
Visa
- Australia Citizen
Timeline
Eyelash Extension Technician
Sally Lashes
2022.06 - 2024.09
Manager on Duty
The Coffee Club
2019.09 - Current
Barista Shift Supervisor
Cafe Vita
2017.04 - 2019.07
Retail Cashier
HP Clothing
2015.01 - 2017.02