Julie Ouaida

As a sole trader and food truck operator, I successfully managed all aspects of a fast-paced, customer-focused business, demonstrating strong organizational, problem solving, and interpersonal skills. I handled high pressure situations daily, ensuring efficient service while maintaining compliance with health and safety regulations. My role required excellent time management to meet tight deadlines, adaptability to work in dynamic environments, and the ability to interact respectfully with customers from diverse cultural backgrounds. I also managed inventory, operated specialized equipment, and resolved conflicts calmly and professionally, ensuring a positive experience for both customers and team members. This experience honed my ability to work independently, make sound decisions under pressure, and maintain a high standard of professionalism, skills I am eager to bring to the Australian Border Force.

As a Store Manager across multiple Domino’s Pizza locations, I led staff members, ensuring efficient operations and exceptional customer service in high pressure, fast paced environments. I was responsible for overseeing daily operations, including inventory management, compliance with health and safety regulations, and meeting strict deadlines for order fulfillment. My role required strong leadership and decision making skills to resolve conflicts, train and motivate staff, and maintain a positive work culture. I also handled customer complaints professionally, ensuring a high standard of service and customer satisfaction. Managing multiple stores honed my ability to adapt to diverse challenges, prioritize tasks effectively, and maintain attention to detail, skills that align closely with the demands of a Border Force Officer role.

As the Manager of Buddy’s Cafe, I was responsible for driving the smooth operation of a bustling, customer-focused business. I led staff members to ensure exceptional service delivery while maintaining a welcoming atmosphere for patrons. My role involved coordinating staff schedules, managing inventory levels to minimize waste, and overseeing financial transactions with accuracy and integrity. I took pride in resolving customer concerns with empathy and professionalism, ensuring a positive experience for every visitor. Additionally, I ensured strict adherence to health and safety standards, creating a safe environment for both customers and staff. This experience strengthened my ability to lead under pressure, prioritize tasks effectively, and maintain high standards of service, qualities that align seamlessly with the responsibilities of a Border Force Officer.

As the first point of contact for clients at Aiz Public Accounting, I played a key role in maintaining strong relationships between the firm and its clientele. I managed appointment scheduling, handled incoming calls and emails, and ensured a professional and welcoming environment for all visitors. In addition to my receptionist duties, I was responsible for processing lodgments, managing mail, and handling sensitive financial payments with accuracy and confidentiality. This role required exceptional organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. My experience in maintaining client trust, handling sensitive information, and ensuring smooth operations aligns closely with the professionalism and integrity required for a Border Force Officer role.