Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Owen

Baldivis,WA

Summary

I'm refreshed excited and passionate to return to the workplace. I'm hardworking with a strong work ethic eager to secure a part time position as a sales assistant with Prouds the Jewellers. I'm hoping my professional appearance, love of sparkling jewellery and experience in high security premises history in Customer service will give me the opportunity to see the glisten of happiness in customers eyes, My friendly demeanor and ability to expertly complete assigned tasks with focus on quality, being detail oriented team player with excellent communication, willingness to take on added responsibilities to meet team goals and handle multiple projects simultaneously with a high degree of accuracy .I would like the opportunity to help the team achieve company goals.

Overview

27
27
years of professional experience

Work History

Accounting Clerk

Shoalwater Cleaning Services
02.2013 - 08.2019

    • Input high volume of monthly invoices with consistent accuracy.
    • Tracked expenses to comply with budgets.
    • Collected and summarized expenses
    • Used accounting software to prepare weekly and monthly financial reports.
    • Monitored status of accounts receivable and payable to facilitate prompt processing.
    • Maintained clean and organized files by keeping accounts payable records up-to-date.
    • Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.

Prison Officer

Department Of Justice
11.2003 - 04.2005
    • Received and accounted for personal possessions and determined inmate work assignments.
    • Inspected work sites and crew trucks for contraband, cleanliness, and safety.
    • Enforced rules and regulations to maintain order among inmates.
    • Supervised inmates during meals, recreation and other activities.
    • Escorted inmates to and from cells, court, hospitals, and medical appointments.
    • Prepared reports to document incidents and violations.
    • Responded to inquiries from inmates and other members of public.
    • Responded to emergency situations and de-escalated hostile confrontations.
    • Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
    • Established positive working relationships and maintained boundaries with resident offenders.
    • Tracked inmates through head counts, visitor logs, and scheduled activities.

Manager

Complete Body Fitness
02.2002 - 04.2004
    • Onboarded new employees with training and new hire documentation.
    • Developed and maintained relationships with customers and suppliers through account development.
    • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
    • Evaluated employee performance and conveyed constructive feedback to improve skills.
    • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
    • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
    • Accomplished multiple tasks within established timeframes.
    • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
    • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
    • Maintained professional, organized, and safe environment for employees and patrons.
    • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
    • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
    • Developed systems and procedures to improve operational quality and team efficiency.

Fitness Manager

Various Locations
02.1993 - 01.2004
  • Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
  • Monitored and evaluated program performance to determine value and quality.
  • Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
  • Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
  • Developed and implemented comprehensive fitness and wellness programs to promote healthy lifestyles.
  • Provided individualized fitness assessments, program designs and nutrition counseling services.
  • Demonstrated safe and correct forms for each exercise and piece of equipment.
  • Collaborated with health and wellness professionals to create and execute events, seminars and workshops on various topics.
  • Helped clients set and achieve health and wellness goals.
  • Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
  • Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
  • Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
  • Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
  • Cultivated interpersonal skills by building positive relationships with others.

Sale as Assistant

BETTS AND BETTS

Education

Certificate of Accounting And Business - Business Management

Advanced Buisness College
Canning Vale, WA

Certificate of Counselling Interview Skills - Counselling

Australian Institute of Professional Counselors
NSW

Cert in Specialist Interpersonal Communication - Counselling

Australian Institute Of Professional Counsellors
NSW

Certificate of Club Administration -

Sport And Recreation
Perth, WA

First Aid -

St John Ambulance

Fitness Instructor -

WAFAC

Fitness Instructor -

ARCHPER

Defence Fitness. -

Fitness WA

1st Aid Provider. -

St John's Ambulance

Skills

  • Team Collaboration
  • Cash Register Operation
  • Customer Needs Assessment
  • Cash Handling
  • Stock Management
  • Promote Products
  • Monitor Security
  • Following Supervisor Instructions
  • Procurement and Sales
  • Meeting Support
  • Proactive and Self-Motivated
  • Bookkeeping

Timeline

Accounting Clerk

Shoalwater Cleaning Services
02.2013 - 08.2019

Prison Officer

Department Of Justice
11.2003 - 04.2005

Manager

Complete Body Fitness
02.2002 - 04.2004

Fitness Manager

Various Locations
02.1993 - 01.2004

Sale as Assistant

BETTS AND BETTS

Certificate of Accounting And Business - Business Management

Advanced Buisness College

Certificate of Counselling Interview Skills - Counselling

Australian Institute of Professional Counselors

Cert in Specialist Interpersonal Communication - Counselling

Australian Institute Of Professional Counsellors

Certificate of Club Administration -

Sport And Recreation

First Aid -

St John Ambulance

Fitness Instructor -

WAFAC

Fitness Instructor -

ARCHPER

Defence Fitness. -

Fitness WA

1st Aid Provider. -

St John's Ambulance

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Julie Owen