Julie Peirce
Cairns,QLD
Summary
Administration Professional with strong customer service skills and the ability to work in a fast, high-pressure environment to meet deadlines without compromising quality. Has the ability to build strong customer relationships, increasing the chance of positive referral and repeat business. Offers excellent interpersonal skills, with the ability to work as part of a team or independently to achieve performance objectives. Strong communication skills, strong problem-solving ability, and attention to detail.
Now looking for a new and challenging role, one that will make the best use of my existing skills and experience, and also further my personal and professional development.
Overview
21
21
years of professional experience
Work History
Administration Officer
All Construction Approvals
Cairns, QLD
05.2023 - 11.2024
- Greeted visitors warmly upon arrival at office reception area.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Ensured compliance with all organizational policies and procedures relating to administrative operations.
- Coordinated travel arrangements, including flights, hotels, car rental reservations, and ground transportation.
- Compiled daily activity logs and updated records with pertinent information on a regular basis.
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Maintained positive working relationship with fellow staff and management.
Customer Service/Administration Officer
Max Stocks Food Service
Cairns, QLD
11.2017 - 05.2023
- Liaised with internal teams and external customers to facilitate smooth communication and handle requests.
- Receipt and processing of customer orders and inquiries through various channels, including phone, web, email, and in-person.
- Answered phone calls with a positive attitude and asked questions to better understand the customers needs.
- Provided outstanding service to new and long-standing customers by developing strong relationships to encourage repeat business.
- Accurate and efficient data entry and document distribution.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Mentored new employees on procedures and policies to maximize team performance.
- Processed payments and updated balances and customer totals.
Catering Assistant
The Food Factory
Cairns, QLD
02.2015 - 11.2017
- Prepared food items consistently and in compliance with recipes, portioning, cooking, and waste control guidelines.
- Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work.
- Maintained smooth and timely operations in the preparation and delivery of meals and kitchen sanitation.
- Assisted caterers with food distribution by organizing food products and plating items.
- Positively engaged with customers, offering menu information, providing suggestions, and showing genuine appreciation for their business.
- Practiced safe food handling procedures at all times.
- Effectively delivered food items to the function locations in a timely manner.
- Clearing the kitchen and cafe area away at the end of each day.
Recruitment Consultant
Neato Employment Services
Cairns, QLD
01.2014 - 02.2015
- Connecting and engaging with a diverse range of clients.
- Delivering excellent customer service and assisting clients with queries. General administrative duties, such as preparing professional resumes for clients and general career advice.
- Identify and develop client/business relationships in a competitive environment.
- Advise on and sell the most appropriate solution for attracting candidates.
- Maintain a candidate database.
- Assess and respond to the needs of each particular client or assignment.
- Source suitable candidates and brief them on the opportunities offered by the client.
- Manage the process through interview to offer stage and beyond.
Customer Service/Administration Officer
Telstra Licensed Store Cairns
Cairns, QLD
01.2010 - 01.2014
- Data entry of Contract and Insurance Applications.
- Supervision and training of customer service staff.
- Resolved all customer complaints in a professional manner, while prioritizing customer satisfaction.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Answered and managed incoming and outgoing calls, while recording accurate messages.
- Drafted weekly time sheets for 20 employees.
- Banking, cash handling, and register operations.
- Payroll
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Telephone Sales
Cairns Stationery Supplies
Cairns, QLD
03.2004 - 01.2010
- Liaise with new clients to establish requirements of service, Account
maintenance - including organisation and reconciliation. - Data entry and preparation of reports utilising in-house information
systems. - Supervision and Training of Customer Service Staff.
- Switchboard operation.
- Help clients analyse their needs to ensure effective purchasing.
- Responded to all customer inquiries thoroughly and professionally.
- Picking and Packing of orders.
- Managed high call volume with tact and professionalism.
Education
High School Diploma -
Saint Mary's Catholic College
Cairns, QLD12-1996
Certificate 1 And 2 - Retail Operations
Retail Skills Centre
Cairns, QLD01-1996
Skills
- Ability to interpret and comply with policies and procedures
- Ability to work effectively within a team and autonomously
- Outstanding customer service skills
- Well developed communication skills
- Exceptional time management and organisational skills
- Able to negotiate, organise, delegate and work within stressful situations
- Address and resolved customer product complaints empathetically and professionally
Affiliations
- Campng
- Hiking
- Cake Decoration
- Crochet
- Arts & Crafts
References
References available upon request.
Timeline
Administration Officer
All Construction Approvals
05.2023 - 11.2024
Customer Service/Administration Officer
Max Stocks Food Service
11.2017 - 05.2023
Catering Assistant
The Food Factory
02.2015 - 11.2017
Recruitment Consultant
Neato Employment Services
01.2014 - 02.2015
Customer Service/Administration Officer
Telstra Licensed Store Cairns
01.2010 - 01.2014
Telephone Sales
Cairns Stationery Supplies
03.2004 - 01.2010
High School Diploma -
Saint Mary's Catholic College
Certificate 1 And 2 - Retail Operations
Retail Skills Centre
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