JULIE PHAM
Sydney,NSW
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills, with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Dedicated and adaptable professional with a proactive attitude, and the ability to learn quickly. Strong work ethic, and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Phamous Vietnamese Restaurant
07.2011 - 03.2022
- Talented kitchen leader over 10 years of experience in preparing and serving diverse foods
- Developed, implemented and managed business plans to promote profitable food and beverage sales
- Prepared for and executed new menu implementations
- Actively participated in ongoing customer service programs to build sales and rapport in community
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
Products and Brand Ambassador
Product Advantage
01.2008 - 04.2011
- Market Analysis of a wide range of products
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion
- Designed, filled and arranged eye-catching product floor sets to increase sales
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty
- Awarded Top Sales Bonus from 'Reckitt Benckiser Australia' through the Promotion, Marketing and Sales of their range of products
- Acted as face of brand at retail events and sampling opportunities at multiple locations
Senior Sales Professional
Prouds Jewellers (Sydney)
02.1995 - 08.2000
- Promoted to Department Manager after 6months
- Led sales team to exceed quarterly sales goals
- Streamlined team sales processes increase productivity and decrease closing time
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales
- Awarded the 'Rolex award' for exceeding sales target
Education
Vikings College of Sales and Marketing
01.2009
Bachelor of Science -
University of Technology Sydney (UTS)
01.1994
Skills
- Customer service
- Team leadership
- Conflict resolution
- Sales forecasting
- Quality assurance
- Passion for customer satisfaction
- Customer loyalty
Languages
- English
- Vietnamese
- Basic Chinese (Mandarin)
Certification
- Food Safety Supervisor
Languages
English
Full Professional
Vietnamese
Professional
Basic Chinese ( Mandarin)
Limited
Timeline
Restaurant Manager
Phamous Vietnamese Restaurant
07.2011 - 03.2022
Products and Brand Ambassador
Product Advantage
01.2008 - 04.2011
Senior Sales Professional
Prouds Jewellers (Sydney)
02.1995 - 08.2000
Vikings College of Sales and Marketing
Bachelor of Science -
University of Technology Sydney (UTS)
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