Julie Price
Blackstone,Australia
Summary
Accomplished Customer Service professional with a proven track record of managing high volume customer calls in fast-paced setting. Prioritizes top-notch consumer service. Proficient in effective communication, both verbal and written, engaging with individuals at various levels. Skilled in problem-solving and negotiation, adept at making quick and independent decisions to resolve issues efficiently.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Durack Medical Centre
11.2018 - Current
- Transcribed phone messages and relayed to appropriate personnel.
- Helped patients complete necessary medical forms and documentation.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Supported office staff and operational requirements with administrative tasks.
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed clerical duties and tasks for clinic administration.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Registered and verified patient records before triage with most up-to-date information.
- Received and routed laboratory results to correct clinical staff members.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed multi-line phone system and pleasantly greeted patients.
Cleaner
Brew Hub
01.2018 - 11.2018
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Organized and used industrial cleaning products following strict safety procedures.
Customer Service Cashier
Collins Food Group (KFC)
01.2013 - 12.2016
Cleaner
Swan Services
01.2011 - 01.2012
- Company Overview: Brisbane Transit Centre QLD
- Clean and supply designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc)
- Perform and document routine inspection and maintenance activities
- Carry out heavy cleansing tasks and special projects
- Notify management of occurring deficiencies or needs for repairs
- Make adjustments and minor repairs
- Stock and maintain supply rooms
- Cooperate with the rest of the staff
- Follow all health and safety regulations
- Brisbane Transit Centre QLD
Customer Service
Collins Food Group (KFC)
01.2009 - 01.2011
- Company Overview: Booval QLD
- Demonstrates excellence by preparing and serving all products according to standards.
- Knows restaurant and shift goals and works to achieve them.
- Observes the safe work practices and immediately reports all incidents, accidents and unsafe conditions to management.
- Keeps the designated work area, restaurant, designated equipment and restrooms clean and tidy.
- Operates equipment safely and correctly and according to company procedures.
- Approaches and takes orders from the customer in a courteous, friendly and efficient manner.
- Operates the cash register following correct cash handling and security procedures.
- Dresses according to Uniform policy, including following personal hygiene guidelines.
- Rotates food products on oldest date first basis and keeps product stocked as required.
- Demonstrates Positive Energy by handling customer complaints on the spot.
- Refers serious/difficult customer complaints to the Manager on duty immediately.
- Demonstrates Teamwork by helping others when they need it without having to be asked.
- Booval QLD
Family Day-care
Small Business Owner
01.2007 - 01.2009
- Company Overview: Bundamba QLD
- Setting up and running small business
- Record keeping and invoicing
- Establishing and following risk management procedures
- Initiating and maintaining open communication with families and coordination staff
- Caring for day to day needs of small children
- Planning and preparing daily routines and schedules
- Implementing and following Family Day Care Quality assurance practices
- Bundamba QLD
School Crossing Supervisor
Blackstone State School
01.2003 - 01.2007
- Ensuring children cross road in a safe manner
- Following safety specifications
- Directing traffic
- Working along with teaching and administration staff
- Volunteer position
Education
Diploma of Counselling -
The Change Academy
Ipswich, QLD01.2017
Certificate III in business Administration - medical
Open Training & Education
01.2013
Secondary Education -
Bremer State High
Ipswich01.1992
Skills
- Good communication skills
- Work well under pressure
- Proven customer service skills
- Accurate money handling skills
- Work well independently
- Accept responsibility
- Demonstrated dependability
- Positive attitude
- Pride in quality of work
- Personal appearance
- OH&S Trained
- Quality inspection
- Troubleshooting
- Hard working
- Self-motivated
- Competent with computers
- Patient registration
- Medical office administration
- Mail management
- Electronic medical records
- Appointment management
Certification
- The Change Academy, 01/01/14, 12/31/17, Diploma of Counselling
- Open Training & Education, 01/01/11, 12/31/13, Certificate III in Business Administration (medical) (6 Modules completed)
- Open Training & Education, 01/01/08, 12/31/08, Protective Behaviours Certificate
- Open Training & Education, 01/01/07, 12/31/07, Quality Assurance Certificate
Timeline
Medical Receptionist
Durack Medical Centre
11.2018 - Current
Cleaner
Brew Hub
01.2018 - 11.2018
Customer Service Cashier
Collins Food Group (KFC)
01.2013 - 12.2016
Cleaner
Swan Services
01.2011 - 01.2012
Customer Service
Collins Food Group (KFC)
01.2009 - 01.2011
Family Day-care
Small Business Owner
01.2007 - 01.2009
School Crossing Supervisor
Blackstone State School
01.2003 - 01.2007
Diploma of Counselling -
The Change Academy
Certificate III in business Administration - medical
Open Training & Education
Secondary Education -
Bremer State High
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