Summary
Overview
Work History
Education
Skills
References
Informationtechnology
Timeline
Generic

Julie Shaw

Holt,Australia

Summary

Detail-oriented and dedicated professional with over 15 years of experience in administration, customer service, and bookkeeping, specialised in the government and not-for-profit sectors. Skilled in managing operations, facilitating smooth financial processes, and enhancing customer interactions. Proven ability to adhere to high standards of quality and efficiency, and a strong track record in improving workflow and customer satisfaction. Eager to bring expertise to a dynamic team.

Overview

20
20
years of professional experience

Work History

Operations Officer

National Accreditation Authority for Translators and Interpreters
, Australia
01.2021 - Current
  • Timely and accurate processing of Certification and Recertification applications to agreed standards
  • Ensure high quality and timely test marking and review including allocation of tests to nominated examiners ensuring balanced workloads and unbiased outcomes for candidates
  • Communication with examiners
  • Monitor the performance of examiners and examiner panels in relation to Certification testing
  • Respond to Certification, Recertification and Endorsed Qualifications customer service enquiries
  • Data entry for all relevant customer interactions
  • Effective communication with candidates including advice, complaints handling and conflict resolution
  • Ensure NAATI service Level Agreements are met or exceeded
  • NAATI Workplace Consultation Forum committee member

Role-player Support and Administration

National Accreditation Authority for Translators and Interpreters
, Australia
03.2019 - 01.2021
  • Assess and process Role-player Expressions of Interest
  • Organise and support delivery of Role-player screening workshops – Australia wide
  • Maintain databases of Role-players and Role-player applicants
  • Liaise with Corporate team in relation to HR matters
  • Organise venue, travel, accommodation and related logistics for workshops and meetings
  • Check and process invoices from contractors
  • Maintain financial and logistics records
  • Manage multiple and shared mailboxes
  • Ensuring the Role-player screening and training sessions run smoothly
  • Secretary of the Workplace Health and Safety Committee
  • NAATI’s Workplace Health and Safety Representative after successful completion of course

Administration, Customer Service and Reception

National Accreditation Authority for Translators and Interpreters
, Australia
06.2016 - 03.2019
  • Meet and greet visitors and prospective NAATI candidates
  • Management of conference room bookings
  • Open, record and distribute mail daily
  • Assessment and payment processing of applications for NAATI products and services
  • Despatch of sample test kits to applicants
  • Daily reconciliation of EFTPOS, cash and cheques
  • Check applications for compliance
  • First point of contact for telephone enquiries, resolving issues where possible
  • Reconciliation of national Australia Post account on a monthly basis
  • Order, maintain and distribute stationery and other merchandise to the national and state offices
  • Database maintenance and management
  • Enter Credit Notes into Xero
  • Induct new employees
  • Strengthened relationships between national and state offices
  • Suggested improvements to company policies and procedures
  • Identified the need for consistent customer service and advice to candidates
  • Consistently provide high level advice and customer service to people from many and varied cultures and nationalities

Customer Service/ Database Administration

Hays Recruitment/ Civil Aviation Safety Authority
, Australia
04.2016 - 06.2016
  • Database maintenance and management
  • Spreadsheet maintenance
  • Scanning and electronic filing of mail and email attachments using TRIM
  • Attending to telephone and email enquiries regarding status of pilot medicals
  • Problem solving of issues regarding the implementation of new Medical Records System including verifying identity, logging in and unlocking accounts

Program Support Officer

Eurobodalla Shire Council
Moruya, Australia
11.2015 - 02.2016
  • Company Overview: Community Care
  • Control of pool car issuing, maintenance and recording of log sheets
  • Identify discrepancies between timesheets submitted and shifts rostered
  • Check, code and approve for payment supplier invoices
  • Assistance to other program support officers and managers as required
  • Other general administrative duties as required
  • Customer service to internal and external stakeholders
  • Check supplier invoices for accuracy and approve for payment
  • Community Care
  • I successfully provided vacation relief for permanent staff over the holiday period

Customer Service and Information Officer

Eurobodalla Shire Council
Moruya, Australia
01.2015 - 11.2015
  • Company Overview: Customer Service
  • Cashiering duties for rates, animal registration and development applications
  • Daily balance and reconciliation of cash, cheques and EFTPOS
  • Distribution to internal departments of paid accounts and other mail inwards
  • Recording and electronic distribution of customer service requests
  • Scanning documents to council’s electronic filing system
  • Reception and switchboard duties including management of visitor passes and courier despatches
  • Meeting room management
  • Flag marshal duties
  • Customer Service
  • I quickly became conversant with council’s policies and procedures to become an effective member of the customer service team

Office Coordinator

Inspiring Nutrition & Diet Therapy
Mandurah, Australia
01.2014 - 08.2014
  • Establishment of new office premises including building contractor management and quotes
  • Medical reception including appointment and database management
  • Cashiering duties including cash, cheques and EFTPOS
  • Liaison with Medicare and Department of Veterans Affairs regarding debtor control
  • File Maintenance and Archiving
  • Bookkeeping including bank account and credit card statement reconciliation, petty cash management, accounts receivable and accounts payable
  • Identification and flagging of blood tests out of acceptable range
  • Successful transition to new office premises
  • Reconciliation and subsequent debt recovery from government departments and the general public

Contracts Support Officer

Gladstone Regional Council
Gladstone, Australia
10.2011 - 04.2012
  • Company Overview: Contracts & Procurement
  • Liaison with prospective tenderers
  • Proof reading and placement of tender advertisements
  • Print and bind tender documents
  • Assist tender meeting preparation
  • Prepare and distribute meeting minutes
  • Record tender details at tender closing
  • Travel and conference bookings
  • Assist procurement enquiries from staff members and issue purchase order numbers
  • Contracts & Procurement
  • Obtained a working knowledge of the contracts and procurements section of a local government department

Waste Services Officer

Gladstone Regional Council
Gladstone, Australia
08.2011 - 10.2011
  • Company Overview: Waste Services
  • Contract management
  • Coordinate supply of new and replacement bins for the region
  • Account reconciliation and approve supplier invoices for payment
  • Manage spreadsheets
  • Input and manage customer service requests and complaints
  • Administrative support to manager and coordinator
  • Customer service to internal customers
  • Customer service to ratepayers for local law, environmental health, rural lands and waste services enquiries
  • Waste Services
  • I successfully maintained the high standards of departmental administration and customer service during vacation time
  • Was asked to train a new employee

Administration Officer

Gladstone Regional Council
Gladstone, Australia
10.2008 - 08.2011
  • Company Overview: Parks and Recreation
  • Administrative support to manager, coordinators and other staff
  • Customer service to internal customers and ratepayers
  • Management of customer service requests
  • Travel and conference bookings
  • Meeting room management
  • Assist outdoor staff with timesheet preparation
  • Contractor management
  • Database management
  • Purchase order management
  • Relief switchboard
  • Relief visitor services officer at Tondoon Botanic Gardens
  • Parks and Recreation
  • Assisted coordinator redesign the customer service request system
  • Assisted training of new staff
  • Won outstanding customer service award in the directorate of parks and environment

Bookkeeper

Andersens Carpets Gladstone
Gladstone, Australia
03.2007 - 10.2008
  • Preparation of customer invoice from quote
  • Debtor control
  • Daily reconciliation of EFTPOS
  • Preparation and entry of banking
  • Stock costing
  • Stocktake
  • Accounts payable
  • Bank account reconciliation
  • Worked well within a small team and improved customer debt repayments

Customer Service Officer

ANZ Banking Group Ltd
Gladstone, Australia
09.2004 - 04.2006
  • Large volume cash handling and reconciliation
  • Sales referrals
  • Customer service
  • Conflict resolution
  • Complaints management
  • Developed long term customer relationships
  • Learned the importance of not taking customer issues personally

Education

Health and Safety Representative Refresher Training -

A.C.T.
05.2022

Health and Safety Representative Training -

A.C.T.
10.2019

Learn Xero in a Day -

03.2017

Certificate IV Bookkeeping -

Challenger Institute of Technology
Mandurah, Western Australia
12.2013

Complaints Management Training -

Qld Ombudsman
05.2011

Senior First Aid -

10.2007

Accounting to trial Balance -

Swinburne
06.2003

Export procedures & Documentation -

09.1996

Internal Auditing of Quality Systems -

07.1995

Year 11 -

Elderslie High School
Narellan, New South Wales
01.1983

Skills

  • Experienced with QuickBooks Software
  • MYOB Software Skills
  • Xero Software Experience
  • Technology One Procurement Processes
  • Microsoft Office Proficiency
  • Organizational Support Skills
  • Calendar management
  • Meeting facilitation
  • Office management
  • Database administration
  • Relationship building
  • Budget adherence
  • Schedule management
  • Account reconciliation
  • Document preparation
  • Administrative support
  • Workflow planning
  • Customer relations
  • Financial reporting
  • Conflict resolution
  • Team collaboration
  • Process improvement
  • Data analysis

References

  • Ms Nora Sautter, Former Project Manager, Certification Design, National Accreditation Authority for Translators and Interpreters, Deakin, A.C.T., 2600, 0418 195 390
  • Mrs Irena D'Elia, Former Executive Officer to CEO, National Accreditation Authority for Translators and Interpreters, Deakin, A.C.T., 2600, 0403 355 405
  • Ms Katrin Praseli, Business Development Officer, National Accreditation Authority for Translators and Interpreters, Deakin, A.C.T. 2600, 0415 696 778

Informationtechnology

  • QuickBooks
  • MYOB
  • Xero
  • Technology One - Procurement
  • Microsoft Suite; Word, Excel, Outlook and Powerpoint
  • Adobe Acrobat Professional

Timeline

Operations Officer

National Accreditation Authority for Translators and Interpreters
01.2021 - Current

Role-player Support and Administration

National Accreditation Authority for Translators and Interpreters
03.2019 - 01.2021

Administration, Customer Service and Reception

National Accreditation Authority for Translators and Interpreters
06.2016 - 03.2019

Customer Service/ Database Administration

Hays Recruitment/ Civil Aviation Safety Authority
04.2016 - 06.2016

Program Support Officer

Eurobodalla Shire Council
11.2015 - 02.2016

Customer Service and Information Officer

Eurobodalla Shire Council
01.2015 - 11.2015

Office Coordinator

Inspiring Nutrition & Diet Therapy
01.2014 - 08.2014

Contracts Support Officer

Gladstone Regional Council
10.2011 - 04.2012

Waste Services Officer

Gladstone Regional Council
08.2011 - 10.2011

Administration Officer

Gladstone Regional Council
10.2008 - 08.2011

Bookkeeper

Andersens Carpets Gladstone
03.2007 - 10.2008

Customer Service Officer

ANZ Banking Group Ltd
09.2004 - 04.2006

Health and Safety Representative Refresher Training -

Health and Safety Representative Training -

Learn Xero in a Day -

Certificate IV Bookkeeping -

Challenger Institute of Technology

Complaints Management Training -

Qld Ombudsman

Senior First Aid -

Accounting to trial Balance -

Swinburne

Export procedures & Documentation -

Internal Auditing of Quality Systems -

Year 11 -

Elderslie High School

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Julie Shaw