Julie Shin
Sydney,NSW
Summary
Dedicated and customer-focused barista with a passion for delivering exceptional service and creating memorable experiences. Leveraging my diverse background as a skilled casino dealer, I bring adaptability and a strong work ethic to contribute to a dynamic coffee shop environment.
Overview
18
18
years of professional experience
Work History
Casino Dealer
The Star Sydney
Sydney
05.2015 - 10.2021
- Responded promptly to guest inquiries and complaints in a professional manner.
- Proficiently managed table games, including blackjack, poker, Baccarat and roulette.
- Ensured fair play and adherence to casino regulations.
- Interacted with diverse clientele, demonstrating excellent communication and interpersonal skills.
Casino Dealer
Skycity Auckland
Auckland, Auckland
07.2011 - 03.2015
- Conducted pre-shift meetings with team members to ensure proper coordination between dealers.
- Responded promptly to guest inquiries and complaints in a professional manner.
- Proficiently managed table games, including blackjack, poker, and roulette.
- Ensured fair play and adherence to casino regulations.
- Interacted with diverse clientele, demonstrating excellent communication and interpersonal skills.
Lead Barista
The Bake Shop
Auckland, Ponsonby
02.2009 - 12.2010
- Supported highest standards of conduct and service to support company reputation.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Expertly craft and serve a variety of coffee beverages, ensuring quality and consistency.
- Provide outstanding customer service, fostering a positive and welcoming atmosphere.
- Maintain cleanliness and organization of the coffee station
Barista/waitress
Rebo Cafe and bar-Skycity Auckland
Auckland, Auckland City
02.2007 - 01.2009
- Stocked shelves with ingredients needed to make coffee drinks.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Described menu items to customers and suggested products based on stated preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Bartender/Cashier
Margarita's bar
Auckland, Auckland City
01.2006 - 02.2007
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Greeted guests with friendliness and professionalism.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Adhered to state regulations regarding serving alcohol responsibly.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Upsold customers from shelf to premium brands to help boost sales.
Waitress/cashier
Shochiku Japanese restaurant
Auckland, Auckland City
02.2004 - 01.2006
- Demonstrated knowledge of wine selection, pairings, vintages.
- Greeted customers, answered questions and recommended specials to increase profits.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Informed customers of daily specials and signature menu items.
- Greeted guests and answered questions about menu items.
Education
Diploma in Hospitality Management MZQA Level 5 - Hospitality Management
New Zealand Management Academies
Auckland12-2008
English For Hospitality NZQA Level 3
Fern English Academy
Auckland06-2006
Skills
- Espresso preparation and brewing techniques
- Customer service and communication
- Cash handling and point-of-sale systems
- Attention to detail and multitasking
- Adherence to health and safety standards
- Food Preparation
- Up-Selling
- Coffee Expertise
- Opening and Closing Duties
- Ordering Procedures
- Menu Memorization
- Espresso Machine Operation
- Excellent Math Skills
Languages
Korean
Native/ Bilingual
References
References available upon request.
Timeline
Casino Dealer
The Star Sydney
05.2015 - 10.2021
Casino Dealer
Skycity Auckland
07.2011 - 03.2015
Lead Barista
The Bake Shop
02.2009 - 12.2010
Barista/waitress
Rebo Cafe and bar-Skycity Auckland
02.2007 - 01.2009
Bartender/Cashier
Margarita's bar
01.2006 - 02.2007
Waitress/cashier
Shochiku Japanese restaurant
02.2004 - 01.2006
Diploma in Hospitality Management MZQA Level 5 - Hospitality Management
New Zealand Management Academies
English For Hospitality NZQA Level 3
Fern English Academy
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