Julie Skinner
Caboolture,Brisbane
Summary
Developed skills in dynamic gaming environment, focusing on team leadership and strategic planning. Excel in managing complex projects and fostering collaborative team efforts. Seeking to transition into new field while utilizing strong foundation in leadership and strategic thinking.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Gaming Manager
Morayfield Tavern
06.2015 - 08.2024
- Assigned training courses and oversaw performance monitoring to guide employees through career development.
- Implemented robust cash handling procedures across the gaming floor, minimizing discrepancies while streamlining financial reporting processes.
- Enhanced customer satisfaction by implementing efficient gaming floor management practices.
- Responded with care to customer concerns to leave each customer satisfied and build reputation of service.
- Managed budgets effectively, balancing expenses against revenues while identifying areas for cost reduction without compromising service quality or guest experience.
- Improved employee morale through effective communication and timely resolution of workplace issues.
- Conducted regular audits of gaming activities, ensuring compliance with regulatory requirements and maintaining accurate records.
- Evaluated gaming machine performance, optimizing placement and selection for increased profitability.
- Coordinated staff schedules, rotations and breaks.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Interviewed, hired and trained new gambling floor workers.
Education
St Patrick’s Girl School
Campbelltown, NSW11.1994
Skills
- Daily living support
- Emotional support
- Housekeeping tasks
- Transportation assistance
- Professional boundaries
- Cultural sensitivity
- Community integration
- Empathy and patience
- Verbal and written communication
- Documentation and reporting
- Housekeeping and laundry
- Personal care assistance
- First aid and CPR
- Problem-solving
- Excellent communication
- Decision-making
- Reliability
- Teamwork
- Self motivation
Certification
- State Driver's License
- First Aid Certification
- Responsible managers licence
- Responsible service if alcohol
- Responsible conduct of gaming
- Customer liaison officer
- Conflict resolution
- Blue card
- Yellow card
Timeline
Gaming Manager
Morayfield Tavern
06.2015 - 08.2024
St Patrick’s Girl School
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