Julie Smith

• Answered central telephone system and directed calls accordingly.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Kept reception area clean and neat to give visitors positive first impression.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Corresponded with clients through email, telephone, or postal mail.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained confidentiality of information regarding clients and company.
• Responded to inquiries from callers seeking information.
• Confirmed appointments, communicated with clients, and updated client records.
• Handled cash transactions and maintained sales and payments records accurately.
• Maintained visitor log for entering and leaving facility for security purposes.
• Assisted with onboarding new clients and securing paperwork completion.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Compiled information from files and research to satisfy information requests.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Tracked important information in spreadsheets and ran reports or generated graphs using dat
• Collected payments, processed transactions and updated relevant records.
• Tracked important information in excel spreadsheets and ran reports or generated graphs using data.

President Mothers & Friends

Member School Council

Treasurer Darraweit Guim Tennis Club

Treasurer Darraweit CFA

• Acted as a team leader in group projects, delegating tasks and providing feedback.

• Assisted with fundraising efforts, including event planning and donor outreach.
• Conducted research on potential grant opportunities for the organization.
• Compiled reports on volunteer activities and accomplishments.
• Coordinated logistics for special events, such as conferences or workshops.
• Developed new ideas to increase volunteer recruitment and retention rates.
• Participated in team-building exercises to strengthen relationships among volunteers.
• Provided guidance and support to fellow volunteers during their shifts.
• Helped coordinate transportation arrangements for volunteers who needed rides.
• Followed directions from supervisors and completed tasks within appropriate timeframe.
• Offered support and assistance to community members.
• Helped with prep, set up, and breakdown of community and public events.
• Developed and implemented fundraising approaches to raise money for cause.
• Built partnerships with related organizations to develop support and gain greater attention for important issues.
• Maintained accurate records and documented client data in company databases.
• Gathered opinions and support from grassroots supporters to solidify group position.
• Made referrals to utilize community resources for resident's needs.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Worked with cross-functional teams to achieve goals.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.
• Collaborated closely with team members to achieve project objectives and meet deadlines.

• Developed, implemented and maintained systems for the filing of records, reports and documents.
• Created monthly reports on office expenses and budgets.
• Provided administrative support to senior management staff.
• Organized travel arrangements for staff members as requested.
• Coordinated with vendors for office supplies and equipment maintenance.
• Assisted in the preparation of presentations and other documents as needed.
• Maintained a calendar of events, meetings, conferences, appointments.
• Processed invoices from vendors in an accurate and timely manner.
• Tracked employee attendance records and vacation requests.
• Ensured compliance with company policies and procedures regarding security, confidentiality and data protection measures.
• Monitored inventory levels of office supplies; placed orders when necessary.
• Prepared payroll information for submission to external payroll services provider.
• Performed additional tasks assigned by senior management staff.
• Resolved issues in a timely manner while maintaining excellent customer service standards.
• Scheduled and coordinated meetings and travel arrangements for staff.
• Drafted agendas, meeting notes and other documents to enhance collaborative process.
• Trained office personnel in administrative procedures and daily tasks to keep team efficient and consistent.
• Implemented office policies and procedures, ensuring compliance and efficiency.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Managed office inventory and placed new supply orders.
• Coded and entered daily invoices with in-house accounting software.
• Administered payroll and maintained proper documentation of employee personnel.

• Responded to customer requests for products, services, and company information.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Developed and implemented office policies and procedures.
• Assisted with the preparation of budgets, forecasts and financial statements.
• Supervised staff members, organized schedules and delegated tasks.
• Coordinated meetings, conferences, travel arrangements and department activities.
• Maintained filing system for records, correspondence and other documents.
• Ordered supplies and equipment to maintain adequate inventory levels.
• Provided administrative support to management team including preparing reports and presentations.
• Created spreadsheets in Excel to track data such as vacation requests, sick days .
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Processed payroll accurately ensuring all employees were paid on time.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
• Ensured compliance with applicable laws regarding employment practices.
• Reviewed contracts for accuracy prior to signing off on behalf of the company.
• Prepared agendas for board meetings along with taking minutes during sessions.
• Conducted research projects related to new product development or marketing initiatives.
• Provided training to new hires on office policies and procedures.
• Managed office inventory and placed new supply orders.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Administered payroll and maintained proper documentation of employee personnel.
• Reviewed files and records to obtain information and respond to requests.
• Used judgment and initiative in handling confidential matters and requests.
• Coded and entered daily invoices with in-house accounting software.
• Managed office budget to handle inventory, postage and vendor services.
• Coordinated office activities and operations to secure efficiency and compliance with company policies.
• Elevated customer satisfaction ratings by promptly resolving client and case issues.

• Performed calendar management and scheduling of appointments for the executive.
• Organized travel arrangements, including flights, transportation, and accommodation.
• Provided administrative support to the executive team by conducting research and preparing statistical reports.
• Managed office supplies inventory and placed orders when necessary.
• Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
• Maintained confidential files related to personnel records or other sensitive information.
• Proofread documents for accuracy prior to submission to the executive team.
• Scanned documents into electronic format for storage in a secure database system.
• Kept patient health and personal information private and confidential.

• Connected callers with appropriate professional, department, or business.
• Resolved customer issues and complaints promptly and politely, upholding satisfaction.
• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Handled customer complaints using strong engagement, research and issue-resolution skills.