Overview
Work History
Education
Skills
Timeline
Summary
Generic

Joanne Sharpe

48 Justin Avenue, Glenroy,VIC

Overview

18
18
years of professional experience

Work History

Mental Health Support Worker

Self Employed
01.2016 - Current
  • Together we manage her diagnosis of OCD, Bipolar Disorder, Depression and Anorexia Nervosa
  • With the daily fight with anxiety, low self-esteem, and crisis intervention when needed.
  • Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure my client's safety.
  • Encouraged self-esteem and self-care using coping strategies, stress management techniques, and relaxation exercises.
  • Managed accurate records of mental health symptoms, progress and medications.
  • Provided complex crisis intervention and stabilisation when in psychological distress.
  • Establishing rapport and building trust with client.
  • Served as a reliable point of contact for the family seeking updates on my client's progress and requests for additional needs.
  • Arranging Hospitalisation into private residential mental health clinic with daily visits or check-ins.
  • Helping to manage grief after a significant loss.

Senior Transcriptionist

Professional Transcription Solutions (Home Based)
01.2012 - Current
  • Transcribe audio records into written reports and correspondence.
  • Contract with New South Wales Health for the needs of their Public Hospitals' Internal Investigations and Research Project Interviews
  • Contract with Baker Institute @ Alfred Hospital for the needs of Endocrinology and Ophthalmology departments, mostly correspondence and medico legal reports.

Aged Care Support Worker

Self Employed
01.2019 - 09.2024
  • Part-time Carer for 90-year-old gentleman, living independently at home (Sadly he unexpectedly passed away on my daily visit).
  • Weekly / daily visits just to check in.
  • We built a strong, trusting and secure relationship where I delivered emotional support and companionship, we had a close friendship where we laughed often.
  • I used my strong problem-solving skills to address any challenging situations with empathy and professionalism, including helping him manage his financial affairs.
  • I received consistent positive feedback from his family for exceptional care delivery. His family lived in the country and rarely visited.
  • I remained alert to his health issues and arranged regular check-ups with his GP and managed his medication when needed.
  • He enjoyed the odd trip to the shopping centre and sometimes just a ride in the car to get him out of the house.
  • He had a weekly cleaner and a personal carer occasionally. He looked after his own meals.
  • I miss him very much.

Full Time Carer - Mother

Self Employed
02.2007 - 08.2019
  • Full-time Carer for my Mother until she passed in palliative care in 2019, Mum was a spritely 86.
  • I became her live-in full time carer in 2007 when she became unwell with Diabetes and Bladder Cancer
  • She was independent but required assistance with medications, appointments, management of her financial affairs.
  • She liked on-line shopping, so I would help facilitate this. She also enjoyed buying off Marketplace, so there would often be a trip to pick her latest purchase up.
  • She like going out for coffee and lunch and to see the family.
  • She largely required emotional support and companionship, we both enjoyed a good laugh.
  • She had three pet cats, one of which is still alive and well at 16 yo.
  • Palliative Care support.
  • Funeral Arrangements.

Education

Certificate IV Mental Health Peer Support -

Victoria University
Melbourne, VIC
08-2025

Certificate in Family Therapy And Support -

The Career Academy
Melbourne
12-2024

Certificate in Trauma Informed Counselling -

The Healing Centre
Melbourne, VIC
08-2024

Bachelor of Business -

RMIT University
Melbourne, VIC
06-1996

Skills

  • Experience with Mental Health and Aged Care clients - along with my own lived experience
  • A big heart, with lots of support, understanding, patience, kindness and empathy to give
  • Experience with numerous mental health conditions, currently I have a client who suffers with OCD, Depression, Bipolar Disorder and an Eating Disorder She goes regularly into a mental health clinic for treatment
  • My experience extends to palliative care and grief, I'm not uncomfortable around these
  • It is important to make my clients feel safe, secure, special and happy with a good laugh I understand the importance of independence
  • I am punctual, reliable, I go the extra mile for my clients I am resourceful, creative and enjoy engaging with new people
  • I enjoy animals (I have a 16 yo cat) I enjoy interior decorating, reading, listening to music especially when I'm driving, which I love to do I also enjoy shopping (big fan of Marketplace, Temu, Shein, Ebay), I'm interested in USA politics Craft wise, I like decoupage and crocheting, Whilst not a big fan of cooking, I like trying new recipes (Coeliac/Lactose intolerant)
  • Skills in budgeting, bills, appointments, dealing with Govt departments I will advocate for my client
  • Experienced driver, no accidents, clean driving record and a comprehensively insured clean vehicle
  • Education is in the form of a Business Degree, Certificate IV in Mental Health Peer Support (currently studying), Certificate in Trauma Informed Care and Certificate in Family Support and Therapy

Timeline

Aged Care Support Worker

Self Employed
01.2019 - 09.2024

Mental Health Support Worker

Self Employed
01.2016 - Current

Senior Transcriptionist

Professional Transcription Solutions (Home Based)
01.2012 - Current

Full Time Carer - Mother

Self Employed
02.2007 - 08.2019

Certificate IV Mental Health Peer Support -

Victoria University

Certificate in Family Therapy And Support -

The Career Academy

Certificate in Trauma Informed Counselling -

The Healing Centre

Bachelor of Business -

RMIT University

Summary

Hi ! My name is Jo and I am a dedicated Mental Health/Aged Support Worker with a proven track record of providing genuine care and support for people with a mental illness and our precious elderly people. I have a big heart with lots of kindness, care, support and understanding to give. I have a strong desire to make people feel special, reassured, safe and to make them laugh and smile and like to go the extra mile. I am a good communicator and can provide my client with advocacy and assistance with personal finances; bills, budgeting, appointments, dealing with Govt departments. I have experience with medications and complex health needs. I have my own clean vehicle, fully insured, a clean driving record and no accidents - I love to drive, so get your road-trip snacks ready. I love animals and have an adorable 16 yo feline grand dame, she knows it too! In my spare time I enjoy writing for psychiatrists and endocrinologists (Diabetes). I also enjoy a shopping trip, I'm also known to grab bargains online or on Marketplace.

I have formal training in Mental Health, Family Support and Therapy, Trauma Informed Care and a Business Degree, I have my own personal experience of mental health and life as an elderly carer and palliative carer. I'd love to have a chat and see if I can be of service to you. Have a lovely day!

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Joanne Sharpe