Julie Steele
Wallerawang,NSW
Summary
Dynamic hospitality professional with extensive experience at Wallerawang Community Bowls Club, excelling in customer service and teamwork. Proven ability to resolve complaints and enhance guest satisfaction while maintaining a safe environment. Skilled in cash handling and payment processing, consistently delivering high-quality service in fast-paced settings.
Hospitality professional with record of delivering exceptional guest experiences. Adept at managing customer interactions and resolving issues to ensure satisfaction. Known for strong teamwork and adaptability in fast-paced environments. Skills include customer service, communication, and problem-solving, valued by employers in field.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Hospitality Worker
Wallerawang Community Bowls Club
03.2024 - Current
- Assisted customers with inquiries and provided exceptional service during events and daily operations.
- Maintained cleanliness and organization of dining areas, ensuring a welcoming environment for guests.
- Collaborated with team members to facilitate smooth service flow during peak hours.
- Resolved customer complaints promptly, fostering a positive atmosphere within the club premises.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
Manager and 2IC
Australian Electoral Commission
01.2021 - Current
- Led operational planning for electoral events, ensuring compliance with legislative requirements.
- Coordinated resource allocation, optimizing workflow efficiency during peak electoral periods.
- Mentored junior team members, fostering professional development and enhancing team performance.
- Managed stakeholder communications, facilitating collaboration between various electoral agencies and departments.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Traffic Control Supervisor
WorkForce
02.2010 - 07.2019
- Supervised daily traffic control operations to ensure safety compliance and efficient traffic flow.
- Coordinated with local authorities to establish effective traffic management plans for construction projects.
- Trained and mentored new team members on safety protocols and operational procedures.
- Monitored work zones for compliance with traffic regulations, identifying and addressing potential hazards.
- Developed and implemented strategies to optimize resource allocation during peak traffic periods.
- Conducted regular inspections of equipment and signage to maintain operational readiness and effectiveness.
- Operated and safely navigated company vehicles to transport materials and equipment to job site.
- Set up cones, signs and barrel barricades and flagged traffic to encourage safety of customers, employees and traveling public.
- Read and interpreted plans, instructions and specifications to determine work activities and checked inventory and inspected equipment needed for job.
Duty Manager
Beenleigh Tavern
2008 - 01.2018
- Supervised daily operations to ensure compliance with safety and service standards.
- Implemented staff training programs to enhance team performance and customer satisfaction.
- Coordinated employee schedules to optimize coverage during peak service hours.
- Resolved customer complaints effectively, improving overall guest experiences and loyalty.
- Analyzed operational processes, identifying areas for efficiency improvements and cost reduction.
- Monitored inventory levels, ensuring timely replenishment to meet customer demands consistently.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
Skills
- Safe alcohol service
- Customer service
- Teamwork and collaboration
- Time management
- Hospitality services
- Problem-solving skills
- Excellent communication
- Cash handling
- Payment processing
- Transaction processing
- Computer skills
- Attention to detail
- Multitasking
Certification
RSA & RCG
HR Truck Licence
WWC Clearance
Police Check
Timeline
Hospitality Worker
Wallerawang Community Bowls Club
03.2024 - Current
Manager and 2IC
Australian Electoral Commission
01.2021 - Current
Traffic Control Supervisor
WorkForce
02.2010 - 07.2019
Duty Manager
Beenleigh Tavern
2008 - 01.2018