JULIE TELFER
Perth,WA
Summary
Accomplished professional with 31 years of experience in customer service, administration, management, dispatch, logistics, and production operations. Proven track record as a small business owner for 14 years, successfully building and managing a bridal business before adapting to new challenges due to Covid and Illness . Currently excelling as a dispatch and production planner in the steel reinforcement manufacturing sector, demonstrating exceptional skills in managing schedules, inventory, and logistics to ensure seamless operations. Recognized for strong relationship-building abilities with clients and stakeholders while maintaining a high standard of customer service.
Overview
30
30
years of professional experience
Work History
Dispatch/logistics & Production Planner
Steel Manufacturing company
09.2022 - Current
- Managing daily dispatch coordination to local and regional construction and mine sites, including interstate and international consignments.
- Communicating with engineers, the manufacturing team, transport providers, and project managers to ensure deliveries are on time, and that all documentation is provided.
- Tracking deliveries, maintaining logistics records, and managing PODs for monthly account claims, and identifying any areas of concern.
- Planning production and managing workflow.
- Inventory management and purchasing.
- Maintaining records of various transport companies, providing different services and locations.
- Providing quotes to clients and stakeholders based on their delivery and site requirements.
- Quality control and dispute resolution.
Childcare Educator
Mighty Kidz Early Learning Centre
Sydney
07.2021 - 08.2022
- Temporary employment due to COVID lockdowns.
Business Owner
Jewel Designs
Perth
08.2006 - 12.2020
- Small business owner offering custom design and alteration services for bridal gowns.
- Communicating with clients via phone, social media, and email to arrange bookings and quotes.
- Sourcing and ordering products locally and internationally, and maintaining supplies.
- Representing the company at marketing events.
- Design and management of a website.
- Managing accounts and bookkeeping.
- Contracting with various bridal stores in Perth for repairs, custom items, accessories, and alterations.
- Coordination of photo shoots.
- Established marketing strategies, such as social media campaigns, to promote the business.
Sales Consultant / Dressmaker
Brides Selection
Perth
07.2005 - 07.2006
- Dressmaking and alterations.
- Production and workflow planning.
- Analyzed customer needs and identified solutions to meet their requirements.
- Sales and administration.
- Measurements and quotes.
Membership Sales and Fitness Instructor
Bannatynes Health Club
Scotland
06.2004 - 07.2005
- Scheduling bookings and responding to inquiries via phone and email.
- Coordinating advertising campaigns and representing the company at events and public exhibitions.
- Promoted gym membership packages by providing tours of the facility or answering questions about available services.
- Group fitness instructor.
- Organizing social events for members.
- Provided personal training services to clients according to their individual needs.
Bridal Sales Consultant
Ring O'Roses
London
11.2002 - 06.2004
- Assisted brides in selecting their wedding gowns, veils, and accessories, and discussing any modifications or alterations that may be required.
- Merchandising and showroom maintenance.
- Advertising and events
- Facilitated communication between brides, vendors, designers, and dressmakers, coordinating details related to their orders.
- Performed administrative tasks such as filing paperwork, answering phone calls, responding to emails.
Bridal Store Manager
Pronuptia
London
11.2001 - 11.2002
- Managing a small team to create an amazing experience for our brides in a high-end bridal store in London.
- Experience sourcing products, managing orders, and deliveries, constantly working to strict deadlines, and coordinating with suppliers and customers.
- Sales and styling of bridal wear and accessories, including measuring and quotes.
- Merchandising, advertising, and event planning.
- Coordinated with vendors to ensure timely delivery of merchandise orders.
Sales Consultant / Dressmaker
Brides Selection
Perth
07.2000 - 09.2001
- Sales and administration
- Fittings, measurements, and quoting.
- Collaborated effectively with other members of the production team during all stages of garment construction.
- Maintained a high level of quality control throughout the alteration process.
Customer Service Administrator
Various temporary contracts
, UK
01.1999 - 07.2000
- Customer service in call centers throughout London and Wales.
- Administration and data entry.
- Processing orders and logistics management for home deliveries and branch transfers.
- Maintained detailed records of customer interactions, complaints, comments, and inquiries in the database.
Sales Consultant/Dressmaker
Brides Selection
Perth
02.1995 - 01.1999
- Sales and administration
- Dressmaking
Skills
- Dispatch coordination
- Managing logistics and fleet operations
- Brand development
- Advertising and events
- Website design
- Management and training
- Quality control
- Workflow management
- Manufacturing and distribution
- Production planning and processing
- Inventory maintenance
Timeline
Dispatch/logistics & Production Planner
Steel Manufacturing company
09.2022 - Current
Childcare Educator
Mighty Kidz Early Learning Centre
07.2021 - 08.2022
Business Owner
Jewel Designs
08.2006 - 12.2020
Sales Consultant / Dressmaker
Brides Selection
07.2005 - 07.2006
Membership Sales and Fitness Instructor
Bannatynes Health Club
06.2004 - 07.2005
Bridal Sales Consultant
Ring O'Roses
11.2002 - 06.2004
Bridal Store Manager
Pronuptia
11.2001 - 11.2002
Sales Consultant / Dressmaker
Brides Selection
07.2000 - 09.2001
Customer Service Administrator
Various temporary contracts
01.1999 - 07.2000
Sales Consultant/Dressmaker
Brides Selection
02.1995 - 01.1999