Julie Tepaz

.• Manage Veteran and Family Wellbeing centre.

• Represent the Far Northern District RSL throughout Queensland.
• Sound knowledge of corporate governance requirements and experience in the provision of effective secretarial support to FND Board and RSL committee.
• Customer focus with the ability to work with volunteers and demonstrated empathy for Veterans.
• Excellent communication and interpersonal skills including the ability to influence and negotiate in the pursuit of specific objectives.
• Ability to provide quality service to both internal and external clients
• Ability to conceptualise and draft communications and presentations from scratch on a variety of topics (Advanced skills in Microsoft Office)
• Ability to maintain business client and employee privacy and confidentiality
• Contribute to ideas around workflow and process to support strategy from RSL QLD and Far Northern District.
• Identify opportunities for sharing knowledge, keeps self and others well informed on issues.
• Ensure accountabilities are exercised in line with non-profit and business goals
• Conduct and report on quality control financial audits
• Contribute to allocation of responsibilities and resources to ensure achievement of team/unit goals.
• Accommodate changing priorities and respond flexibly to uncertainty and ambiguity.
• Develop ideas and suggestions of others, aligned with departmental goals, and drives them to completion.
• Encourage a culture of recognising the value of Team collaboration.
• Understand compliance obligations and applies sound financial management when promoting organisational effectiveness
• Engage in work activities that provide opportunities to generate business and/or meet objectives

• Managing administrative procedures for company specialising in export of sea cucumbers
• Payroll processing, timesheet management and responding to staff enquiries on remuneration
• Maintaining staff insurance, employment contracts and documentation
• Financial tasks including receipting, invoicing and liaising with stores and suppliers on stock
• Clerical tasks such as word processing, data entry, recordkeeping and filing
• Communicating and negotiating with internal and external stakeholders
• Imperative calendar management with strong attention to precision & detail
• Lead and coordinate logistics for internal and external meetings
• Manage inquiries quickly, proactively, and follow through on tasks to successful completion
• Support leaders in maintaining relationships with key people to ensure progression in communications and to surface and pursue opportunities for collaboration
• Embrace Culture, values, and goals of leaders when engaging with internal and external stakeholders
• Assist with special projects as needed
• Recognize operational weaknesses and help sharpen processes or develop new ones
• Collaborate with other members of the admin team to provide seamless support for the company.

• Sound knowledge of and experience in all facets of office administration activities.

• Ability to build relationships with internal customers & stakeholders as well as external organisations.

• High quality customer service skills.

• knowledge in the applications of RSL QLD work practices, policies, procedures and guidelines

• Ability to work independently as well as in a team environment

• Ability to maintain confidentiality and privacy of information

• Knowledge of Regulatory Acts, Constitutions and By-Laws.

• Supports business decisions

• Provides a high level of customer service

• Respond to external/internal customers needs and identify ways to satisfy them

• Delivered quality customer support, handled enquiries and advised on business services
• Operated as snorkel guide, semi-submersible guide and on snorkel watch
• Conducted demonstrations and briefings for passengers, ensured safety
• Hospitality tasks, prepared food and beverages and processed sales
• Inventory management, ordered and distributed stock and monitored levels
• Verified compliance with company policies, procedures and work safety.

• Provided high level customer service across various hospitality venues
• Conflict management, resolved issues and achieved positive outcomes
• Recorded customer orders and performed waitressing responsibilities
• Prepared and mixed beverages and issued in accordance with RSA
• Processed gaming machine payouts, TAB and Keno in line with policies
• Conducted transactions, operated cash register, EFTPOS and cash handling
• Maintained professional workplace presentation and performed cleaning
• Ensured compliance with WH&S legislation, food safety, company policies
• Operated on shifts including evenings, weekends and extended hours.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

• Led and directed work teams, supervised productivity and performance
• Trained and developed staff in company policies and procedures
• Served customers, explained menu options and processed transactions
• Prepared and handled food, ensured compliance with food safety policies
• Opened and closed shop, maintained security and safety adherence.