JULIE TILLEY
Mawson Lakes,SA
Summary
Accomplished in driving growth and profitability for Bendigo Bank, I leveraged financial acumen and technical aptitude to exceed targets. My strategic leadership improved customer satisfaction and team performance, fostering key partnerships and securing long-term success. Expert in investment planning and performance analysis, I consistently delivered results through innovative solutions and effective team management.
Overview
11
11
years of professional experience
Work History
Partner Relationship Manager
Adelaide Bank
01.2023 - Current
- Strengthened partner relationships by consistently communicating, addressing concerns, and providing support.
- Developed tailored strategies for partners to drive business growth and achieve mutual success.
- Implemented creative marketing initiatives for partners that increased brand awareness and sales opportunities.
- Cultivated trust with key stakeholders through transparency, open communication, and regular checkins.
Business Relationship Manager
Adelaide Bank
08.2019 - 01.2023
- Strengthened client relationships by consistently delivering high-quality service and support.
- Boosted customer satisfaction through timely resolution of issues and proactive communication.
- Collaborated with cross-functional teams to develop and implement strategic initiatives for business growth.
- Identified opportunities for process improvements, resulting in increased efficiency and cost savings.
Partner Relationship Manager - Mortgage Managers
Adelaide Bank
01.2020 - 10.2022
- Strengthened partner relationships by consistently communicating, addressing concerns, and providing support.
- Developed tailored strategies for partners to drive business growth and achieve mutual success.
- Implemented creative marketing initiatives for partners that increased brand awareness and sales opportunities.
- Cultivated trust with key stakeholders through transparency, open communication, and regular checkins.
Business Development Manager
Bendigo Bank
07.2018 - 08.2019
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
Branch Manager
Bendigo Bank
03.2014 - 07.2018
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Branch Manager
National Australia Bank
01.2013 - 03.2014
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Education
Certificate III - Financial Services
TAFE SA
2013
Skills
- Financial Acumen
- Technical aptitude
- Performance Analysis
- Investment and Wealth Planning
Timeline
Partner Relationship Manager
Adelaide Bank
01.2023 - Current
Partner Relationship Manager - Mortgage Managers
Adelaide Bank
01.2020 - 10.2022
Business Relationship Manager
Adelaide Bank
08.2019 - 01.2023
Business Development Manager
Bendigo Bank
07.2018 - 08.2019
Branch Manager
Bendigo Bank
03.2014 - 07.2018
Branch Manager
National Australia Bank
01.2013 - 03.2014
Certificate III - Financial Services
TAFE SA
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