Julie Trajcevski
Concord West
Summary
I am an experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritisation skills.
Overview
28
28
years of professional experience
Work History
Education Administration Support
TAFE NSW
11.2021 - Current
- Assist in the enrolment and registration of students in TAFE’s courses, ensuring the accurate collection and processing of all necessary documentation
- Evaluate Diploma applications and communicate outcomes to students and teachers
- Foster effective communication among students, teachers, and administrative staff
- This includes promptly answering phones, responding to emails, and addressing inquiries and concerns
- Streamline student enrolment and registration processes, ensuring meticulous collection and processing of required documentation
- Deliver exceptional customer service to students, teachers, and all relevant stakeholders
- Ensure strict adherence to TAFE's educational and vocational training regulations, while also providing comprehensive reporting on student performance and outcomes
- Uphold safety standards and regulations within vocational training environments, promptly reporting any workplace health and safety concerns (WH&S)
- Collaborate with local employers and industry partners to facilitate work-based learning opportunities and job placements for students
- Facilitate team meetings by preparing agendas and recording minutes
- Being the first aid officer in the section and promptly addressing all medical concerns
Training Coordinator
National Association of Testing Authorities (NATA)
02.2014 - 01.2021
- Company Overview: NATA is the national authority responsible for the accreditation of laboratories and inspection bodies
- Provide administrative and logistical support for training programs including scheduling, trainer communication, printing, distribution of materials, registration, and catering
- Liaise with NATA members, clients, the public, staff, and Assessors regarding training and related matters
- Provide on-site support for courses including room set-up, meal-breaks and participant contact
- Maintain accurate and relevant data in the databases and adhere to all privacy and confidentiality requirements in the use of the data
- Prepare monthly financial summary of training department expenditure and quarterly board reports
- Proactively identify opportunities to expand and grow training services through promotions and a focus on continuous improvement to increase impact
- Development and continual improvement of client communications to provide an excellent client experience from initial enquiry to follow-up
- Liaison with trainers to develop materials, debrief course results and collaborate on course improvements
- Engagement with clients and prospective clients to advise on course-related decisions and procure testimonials after attending courses
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Maintained accurate records of client participation in training events, tracking progress towards learning objectives.
Personal Assistant
National Association of Testing Authorities (NATA)
10.2008 - 01.2014
- Provide PA support to General Manager, Business Services; provide back up support to Chief Executive and management of office facilities
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Complex domestic and international travel bookings
- Preparation and minute taking of key Executive meetings
- Monthly preparation of Balance Scorecard and distribution to Executive team and Board members
- Preparation of Board papers and provide support with printing and distribution to Board members
- Event Management including organization of international and Australia wide conferences, roadshows and hosting international visitors
- Maintained appropriate filing of personal and professional documentation.
Business Support Coordinator – Marketing Services
Philips Healthcare
11.2006 - 08.2008
- Assist in over 50 events and conferences per year, including managing sponsorship, liaising with venues, and negotiating on prices, site inspections, organising team building activities, managing RSVPs, booking group travel and accommodation, design and implement event invitations, processing invoices and organising the coordination of promotional items and equipment for conferences
- PA support to Regional Sales Manager with tasks such as process expense claims, creating travel itineraries, organising visas, client correspondence regarding events, meetings, and any relevant travel requirements
- Providing administrative support to NSW Sales and Engineering teams, including minute taking, creating agendas for meetings, ensuring the smooth integration of new team members, creating, and updating training and leave spreadsheets
- Managing purchases for Australasia office for stationery orders, PMSA printing templates and business cards in a cost-effective manner
Executive Assistant
Smiths Group plc
06.2004 - 06.2006
- EA to Director & Group Controller, Finance and Vice President Strategy; provide cover as support to President of Aerospace division and support to HQ Aerospace team including a further three Senior Managers
- Delegation and explanation of tasks to support staff, and supervision of these staff
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimise time.
- Complex international travel itineraries including booking flights and accommodation
- Event coordination of corporate functions
- Controlling and monitoring expense submissions
- Communicating and sharing relevant information with secretaries of direct reports and other Aerospace team members to ensure everyday business and special events run smoothly
- Ensuring that both incoming and outgoing correspondence is correctly dealt with; typing of correspondence, agendas, presentations, and any other material that may be required
- Coordinating the production of monthly financial reports for CEO
- Handled confidential and sensitive information with discretion and tact.
Scheduling Coordinator
Star City Casino
01.2003 - 05.2004
- Administering the daily food and beverage operations and shift rosters and timesheets
- Answering telephone enquiries relating to staff rostered hours, holiday and sick leave
- Ringing staff for extra hours when departments are short staffed
- Placing and confirming orders for staff from recruitment agencies
- Supporting departmental managers with reference to the firm’s Enterprise Agreement policies, procedures and operations when dealing with staff issues
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Restaurant Host Part-time
Star City Casino
12.1996 - 05.2004
- Greeting and escorting customers to their tables in a high-class manner; leading and ensuring waiting staff are performing their duties; processing different methods of payment into MICROS system
Secretary / PA to Directors
XL Fruit
09.2001 - 12.2002
- Secretarial support to help directors achieve their daily duties for a smooth and successful running business operation
- Daily balancing of invoices and developing and maintaining product records/databases
- Liaising with buyers and suppliers with active involvement in negotiating prices
Personal Banker / Assistant Manager
Commonwealth Bank of Australia
06.1999 - 09.2001
- Leading and supervising a team of staff to achieve the company’s goals
- Solving all problems encountered by staff and having the ability to provide innovative and appropriate solutions
- Achieving and exceeding sales targets and goals by administering clients with available products and services
- Cash control of branch in a timely manner and meeting both customer and security needs
- High dealings with foreign currency transactions and liaising with financial markets for various interest / exchange rates
- Identified cross-selling opportunities by analyzing customer needs and offering suitable financial products.
Education
Statement of Attainment - Provide cardiopulmonary resuscitation, Provide First Aid
Precise Training
01.2024
Certificate of Accreditation - Youth Mental First Aid
Mental Health First Aid Australia
01.2023
Certificate III of Business -
Martin College
01.2003
Diploma of Business Studies -
TAFE
01.1998
Higher School Certificate -
Bossley Park High School
01.1996
Skills
- Project management
- Leadership
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Teamwork and collaboration
- Customer service
- Problem-solving
Key Skills And Achievements
- Project management – this is evident through my ability to successfully manage the business of two key directors at Smiths and NATA, whilst also supporting the needs of the departmental staff.
- Organisational – I created the national training calendar for all NATA trainers to allow users to identify courses and times that met their needs, and management to review utilisation of trainers and gaps in the schedule for correction.
- Communication – I have verbal and written experience of dealing with executive personnel, and key client contacts, on both a work and social level.
- Team working – I have successfully integrated into hard-working, high-pressure environments at NATA, Philips and Smiths and have a good working relationship with all members of staff.
- Leadership – this has been demonstrated through my delegation skills, and ability to explain and supervise these tasks, to support staff assisting within the department.
Other Information
I speak English as a first language and am also fluent in Macedonian., I enjoy travelling, cooking, socializing with friends and playing team soccer., I have advanced Outlook and Word skills and intermediate skills in Excel, Publisher, and PowerPoint.
Timeline
Education Administration Support
TAFE NSW
11.2021 - Current
Training Coordinator
National Association of Testing Authorities (NATA)
02.2014 - 01.2021
Personal Assistant
National Association of Testing Authorities (NATA)
10.2008 - 01.2014
Business Support Coordinator – Marketing Services
Philips Healthcare
11.2006 - 08.2008
Executive Assistant
Smiths Group plc
06.2004 - 06.2006
Scheduling Coordinator
Star City Casino
01.2003 - 05.2004
Secretary / PA to Directors
XL Fruit
09.2001 - 12.2002
Personal Banker / Assistant Manager
Commonwealth Bank of Australia
06.1999 - 09.2001
Restaurant Host Part-time
Star City Casino
12.1996 - 05.2004
Certificate of Accreditation - Youth Mental First Aid
Mental Health First Aid Australia
Statement of Attainment - Provide cardiopulmonary resuscitation, Provide First Aid
Precise Training
Certificate III of Business -
Martin College
Diploma of Business Studies -
TAFE
Higher School Certificate -
Bossley Park High School
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