Julie Visser

• Seasonal Pop up shop
• Used POS system to process sales, returns, online orders, and gift card activations. adhering to company policies while prioritizing customer satisfaction
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Used in-store system to locate inventory and place special orders for customers.
• Greeted customers within minutes of them entering the store
• Interacted with customers proactively, identifying needs and offering suitable product recommendations, helped locate merchandise, without being intrusive or pushy.
• Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members
• Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently
• Given that our product base is geared towards children for back to school requirements, I always made sure that I also engaged with the children, offering for them to scan their own products, or to help pack their new goodies into their bags, I always tried to make both the children and the parents days just a little brighter, having them leave with a smile and feeling like they had just received fantastic customer service
• Prioritising helping customers over completing other routine tasks in store.
• Recommended complementary purchases to customers, increasing revenue.
• Resolved customer complaints professionally, maintaining a positive brand image.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Maintained tidy and organized store environment to comply with cleanliness standards.
• Collaborated with team members to accomplish sales goals and improve overall store performance.
• Enhanced store appearance through diligent merchandising and regular upkeep of displays.
• Demonstrated flexibility by adapting to various roles within the retail environment as needed.
• Worked closely with Regional Manager to solve problems and handle customer concerns.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Processed transactions accurately, balancing cash registers at the end of each shift.
• Assisted in training new employees, contributing to the development of a knowledgeable workforce.
• Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
• Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
• Participated in seasonal sales events and promotions, maximizing their impact on revenue generation.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Offered informed suggestions for improving store operations based on personal experience and observation of best practices in the industry.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortage
• Maintained up-to-date knowledge of store sales, payment policies and security standards.

• Optimized resource usage by properly diluting concentrated cleaning solutions according to manufacturer recommendations before use.
• Enhanced facility cleanliness by performing thorough daily cleaning routines.
• Collaborated with other facility staff to complete large-scale cleaning projects, such as taking down the curtains from tenants rooms and rehanging them after they had been washed and dried
• Upheld company standards through careful adherence to established cleaning protocols and procedures.
• Fostered positive relationships with colleagues and facility occupants through respectful communication and cooperation during shared tasks.
• The Occupants of the facility were all people with disability, with due diligence I got to know each one, with all their individual personalities and needs, I treated each one with the upmost care and respect
• Ensured sanitary conditions with regular disinfection of high-touch surfaces such as doorknobs, light switches, and countertops.
• Improved overall facility appearance by diligently dusting, sweeping, mopping, and vacuuming all designated spaces.
• Maintained a well organized storage area for cleaning supplies, ensuring easy access and proper inventory levels.
• Reduced workplace hazards by promptly addressing spills and debris in high-traffic areas.
• Supported efficient operations by promptly reporting necessary repairs or maintenance issues to the facilities manager.
• Exhibited flexibility by adapting to changing schedules and responding to urgent cleaning requests promptly.
• Increased customer satisfaction by maintaining clean restrooms stocked with necessary supplies at all times.
• Kept a welcoming environment for the occupants, by cleaning their rooms, sweeping and mopping their floors and emptying their bins, replacing the bin bags with a clean one.
• Maintained the cleanliness of recreational areas, for a comfortable chill out area for the occupants
• Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
• Used time management and efficient cleaning methods to meet deadlines.
• Disinfected high-touch surfaces, doorknobs and light switches to prevent spread of germs and illness.
• Kept the entryways and reception areas clean to create professional and welcoming first impression for visitors.
• Organized and used industrial cleaning products following strict safety procedures
• Participated in training of new team members

• Owner/Manager
• Offering Cleaning services to Property Managers and Private Clients, specialiing in Bond Cleans, with great attention to detail.
• Working safely using protective clothing, correct PPE, being constantly mindful of hazards.
• Ensuring all team members were properly trained in all OHS protocols.
• Ensuring all containers of cleaning agents are labeled correctly before use, and ensuring all team members were trained in safe use of the agents in accordance to the manufacturers instructions.
• Ensuring all team Members including myself had manufacturer Safety Data Sheets on board at all jobs.
• Coordinating with all my team members with job sites and requirements of each client.
• Creating quotes and invoices for clients.
• Hiring of team members and letting go of team members who were under performing after 3 warnings, also coordinating with team members employment providers if they had one, this really helped with conflict resolutions.
• Creating of employment and client contracts
• Performing fortnightly payroll tasks.
• Entering all necessary business data into my accounting software.
• Coordinating and running staff meetings
• Creating and purchasing all marketing material including, Logo, Business Cards, and Flyers
• Managing all social media marketing
• Kept calm and applied strong problem solving and interpersonal skills to resolve conflicts
• Offering encouragement and praise to team members for a job well done, while also offering encouragement and support to team members who were struggling with the role.
• Remaining professional and courteous at all times while interacting with Team Members, Private Clients, and Property Managers, to maintain great working relationships across the board.

• Performing high quality Bond Cleans to the expectations of Real Estate Agents and Property Managers.
• Working and coordinating with team member for high quality results.
• Scrubbed bathrooms removing soap scum, mold and excess dirt from hand basins and shower areas, scrubbed toilets to a high quality standard, Cleaning all mirrors and tap-ware to a streak free shine, cleaning light shades and exhaust fan vents and blades.
• Dusted air conditioning units, to ensure clean and improved air flow.
• Dusted/Cleaned ceiling fans, light shades and bulbs.
• Handled cleaning agents with due care, adhering to OHS protocols and manufacturers usage instructions,.
• Maintaining a safe work environment by being mindful of hazards, quickly cleaning and handling any spills or breakages to prevent injuries, ensuring that I was always working to the the company safety standards at all times.
• Mixing concentrated cleaning agents with water into smaller bottles safely by adhering to manufacturers instructions, and safely handling any chemicals by making sure the area was well ventilated, wearing any necessary PPE such as a mask, making sure team members are aware that I will be using X chemical, so they could also keep themselves safe in my work area.
• Cleaning windows to a streak free shine, dusting/wiping down window shelves, and cleaning out window track to free them of insects, dust, dirt and other debris.
• Vacuumed, and mopped all hard floors, vacuumed all carpeted floors.
• Using required shampoos and carpet cleaning steam cleaning equipment to periodically shampoo carpeted areas.
• Liaising with my boss for job site addresses, time frames, and job requirements.
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• Digitally edited photos to enhance appearance.
• Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
• Took photos from different angles and perspectives to capture perfect images.
• Planned and prepared for on-location and studio shoots.
• Developed strong relationships with clients through, ensuring I conducted a pre-shoot appointment, and using clear communication skills and professionalism.
• Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
• Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
• Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
• Offered image proofs to help clients choose best photos from shoot.
• Streamlined photo selection process for clients using online galleries and proofing systems.
• Offered fantastic promotions to assist in building my customer base.
• Photographed high-quality images for various print and digital projects.
• Kept calm and applied strong problem solving and interpersonal skills, with both team members and clients, to resolve conflicts quickly and efficiently preventing any potential issues escalating
• Utilized natural and artificial lighting to capture desired images and maintain quality.
• Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
• Increased overall productivity by effectively managing schedules appointments, location scouting, equipment maintenance, image processing, archiving photoshoots.
• Implemented marketing strategies such as social media promotions which resulted in an increase in client bookings.
• Continuously improved technical skills by staying updated on industry trends and new equipment.
• Created all marketing materials with compelling visual content to increase brand awareness.
• Captured stunning images for a variety of projects.
• Created Quotes, Invoices, and Client Contracts.
• Performed set up and take down of Pop-up studios in shopping centres.
• Specified pricing structure, based on market trends at the time along with what I believed was fair pricing for the services offered.
• Created a unique process for clients coming into shopping centre Pop-up studios, where I would edit the photos and print on-site while the clients finished their shopping, offering a take home, same day service.
• Offering another unique process to the choosing of the photos, I found most other portrait photographers offered your choice of X amount of images based on the package the client chose and those images were then printed several times in varying different sizes, this frustrated me and became the reason that I started the business, I offered my clients the option to choose any images to be printed in the sizes on offer in the package they chose, meaning no duplicate images unless that's what the client asked for, also allowing the client to go home with more of their favourite photos.
• Hiring team members to work in the pop up shops, staying in regular communication if I happened to not be in store, to ensure they were all doing ok..
• Implemented and processed customer transactions with a POS system, accepted and processed through the POS system, credit card, EFTPOS, Cash and direct deposit transactions.
• Processed all business data through my accounting software, keeping accurate records of the business performance, created and submitted all required BAS statements, stayed on-top of any payments needing to be made to the ATO.

• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements, tickets for seminars the Executives were attending, to optimize time.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed., working with another team to come up with a more efficient and safer way to pass Client files from one department to the next, we wanted to stop paper trails and execute a digital process.
• Along with the afore mentioned team member, we met with our IT Executive, pitched our idea, successfully had it approved and in operation by the end of the day, this process also saved me time in looking for which department had the file, with the new system I was able to track each file making for a much more efficient way for me to keep clients up to date on the progress of their accounts.
• Tackled and addressed top level, High priority issues, with professional Executive direction.
• Opened, read and replied to emails, wrote letters and correspondence on behalf of and with the direction of the Executives
• Screened phone calls for Executives to instantly identify priority clients,and filtering out spam and nuisance calls.
• Facilitated board meetings agendas and distributed support materials in advance contributing to an efficiently executed and successful session.
• While continuing my duties as Executive Assistant I also added a new role as Client Liaison, when the current Client Liaison had to urgently resigned, with absolutely no other person in the office knowing or understanding the role, I was able to work it all out, and train myself.
• Emailed all Clients affected by the change in Client Liaisons, informing them of the change and introduce myself as their new Liaison
• Tracked completion of Client files as each one would go from, Client Liaison, to the Grant Writer, then a final check with our internal Tax Agent, back to Client Liaison to then be passed on to the clients, this meant I was able to give clients regular updates as their files were entered into and completed by each department, boosting their confidence that our team had their accounts well in hand.
• Providing support to the executive team
• Liaising with clients
• Collecting client data
• Answering phones in a warm and friendly manner
• Use of Microsoft Office and Microsoft Excel effectively, to produce letters, memos, record the notes from executive meetings from a digital recording device into a written format, to then be printed and delivered to each Executive for their own personal records,
• Data entry for the accounts team
• Executed and monitored proper Document control procedures, as per company standards

• Williams the Shoeman (2IC/Retail Assistant) 1 year
• Spendless Shoes (Retail Assistant/Acting 2IC) 1 year
• 7Eleven (Console Operator) 2 years
• Variety of Direct Selling Companies (Sales Consultant) 15 years
• Skills acquired
• Customer service
• Cash handling, End of day procedures
• Banking procedures
• EFTPOS and store cards
• Up-selling, working towards sales targets
• Promotional signage and displays
• Keeping store clean and tidy
• Store opening and closing procedures
• Ordering and distribution of product
• Cold calling for leads
• Following up on leaads

I left Williams at the end of January 2009, due to being pregnant with my 4th child, and becoming a full-time stay at home mum to be more present and offer a higher amount of support for all my children.