Julie Whitcombe
Perth,WA
Summary
Proven track record in enhancing customer experiences and streamlining operations, notably at Capital Transport Group. Skilled in reception management and exhibiting exceptional interpersonal abilities, I've successfully managed multi-line phone systems and confidential information, significantly improving office efficiency and client satisfaction.
Overview
6
6
years of professional experience
Work History
Receptionist Administrator
Child Development Services
06.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Acted as first point of contact and set appointments for doctors and clinicians.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Customer Experience Officer
Capital Transport Group
11.2021 - 05.2024
- Answer calls and complete each booking within individual and teams KPI.
- Continuously evaluated competitor offerings to stay ahead of industry trends and maintain competitive advantage in the marketplace
- Handled escalated customer complaints with tact and professionalism, resolving issues in a satisfactory manner while maintaining company reputation.
- Mentored new hires during their onboarding process, ensuring seamless integration into the team.
- Established strong rapport with customers through active listening, empathy, and clear communication skills.
- Liaised with sales, account managers, drivers, fleet controllers, and management teams to develop solutions and accomplish shared objectives.
Receptionist
CPC Engineering
08.2019 - 09.2020
- Answered phone promptly and directed incoming calls to correct offices.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Administrative Clerk
Charles Ridolfo And Co.
05.2018 - 10.2019
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling client files or company documentation.
- Input data and processed system change to generate accurate reports.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Managed daily mail distribution for both internal employees and external customers or clients.
Education
Certificate III - Business Administration
South Metropolitan TAFE
Thornlie, WA07.2021
Bachelor Of Arts In Mass Communication -
Trinity University of Asia
Quezon City Manila04.2008
Skills
- Reception Management
- Multi-line phone operation
- Confidential information management
- Document scanning and digitization
Timeline
Receptionist Administrator
Child Development Services
06.2024 - Current
Customer Experience Officer
Capital Transport Group
11.2021 - 05.2024
Receptionist
CPC Engineering
08.2019 - 09.2020
Administrative Clerk
Charles Ridolfo And Co.
05.2018 - 10.2019
Certificate III - Business Administration
South Metropolitan TAFE
Bachelor Of Arts In Mass Communication -
Trinity University of Asia
Similar Profiles
Layla JulianLayla Julian
Daycare Teacher at Child Development ServicesDaycare Teacher at Child Development Services
Ivana JelinekIvana Jelinek
Senior Social Worker at Child Development ServicesSenior Social Worker at Child Development Services
Jordyn CornerJordyn Corner
Babysitter at Child Development ServicesBabysitter at Child Development Services