Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Willmott

HOLLAND PARK

Summary

A dedicated team member with over two years experience at St Vincent De Paul Society Queensland, Helpline - Acacia Ridge.


Effective communicator with a focus on results for companions.

Proactive volunteer with required time management skills and problem-solving ability, adept at building rapport with companions and conference members.


Recognised for reliability and adaptability, with a capacity to learn and apply new skills, as procedures change. Confident in Microsoft Office applications.


Maintains a calm, empathetic approach to frequent challenges and delays.

Human Services and Counselling skills help to identify a companions issue and collaboration with others assists to produce a positive, inclusive outcome.



Overview

36
36
years of professional experience

Work History

Volunteer Contact Centre Operator

St Vincent De Paul Society Queensland
05.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

LF Operator

IGA Supermarket
01.2021 - Current
  • Ensure efficient production processes and minimize downtime.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Monitored equipment performance, identifying issues and implementing corrective actions promptly.
  • Provided on-the-job training to newly hired workers and team members.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Trained new operators on equipment usage and safety protocols to enhance team productivity.


Personal Care Assistant

Sir James Terrace
09.2012 - 11.2019
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Personal Care Assistant

CPL - Choice, Passion, Life
09.2010 - 11.2016
  • Developed and implemented individualized care plans based on client needs and preferences.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Assisted clients with mobility, ensuring safety while promoting independence.
  • Trained new staff on best practices in personal care and client communication techniques.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.

Bunnings Team Member

Bunnings Warehouse
12.2005 - 12.2009
  • Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
  • Mentored junior team members, fostering a collaborative and productive work environment.
  • Implemented process improvements, enhancing overall productivity and reducing waste.
  • Trained staff on equipment usage and safety standards, promoting a culture of compliance.
  • Resolved customer inquiries and concerns promptly, improving service satisfaction scores.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.

Bartender

The Lakes Hotel
04.1989 - 07.1998
  • Developed strong rapport with customers, fostering a welcoming environment that increased patron loyalty.
  • Oversaw daily bar operations, maintaining cleanliness and adherence to health regulations for safety compliance.
  • Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to quality service.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

Diploma of Mental Health - Mental Health Counselling

TAFE Queensland
QLD
11-2023

Diploma of Counselling - Social Work

TAFE Queensland
QLD
11-2022

Bachelor of Arts - Human Services

Griffith University
QLD
11-2020

Cert III - Early Childhood Education And Care

Horizon
West End, QLD
05-2017

Certificate III - Aged And Disability Individual Support

Horizon
West End, QLD
02-2016

Skills

  • Effective communication in customer service
  • Accurate data entry
  • Client satisfaction management
  • Clear and concise communication
  • Customer engagement strategies
  • Managing appointment schedules
  • Proficient in Microsoft Office
  • Polite and clear phone interactions

Timeline

Volunteer Contact Centre Operator

St Vincent De Paul Society Queensland
05.2023 - Current

LF Operator

IGA Supermarket
01.2021 - Current

Personal Care Assistant

Sir James Terrace
09.2012 - 11.2019

Personal Care Assistant

CPL - Choice, Passion, Life
09.2010 - 11.2016

Bunnings Team Member

Bunnings Warehouse
12.2005 - 12.2009

Bartender

The Lakes Hotel
04.1989 - 07.1998

Diploma of Mental Health - Mental Health Counselling

TAFE Queensland

Diploma of Counselling - Social Work

TAFE Queensland

Bachelor of Arts - Human Services

Griffith University

Cert III - Early Childhood Education And Care

Horizon

Certificate III - Aged And Disability Individual Support

Horizon

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Julie Willmott