Julie Zumpo
Melbourne,VIC
Summary
Strategic Learning and Development professional with over 20 years’ experience, including 10 years in leadership roles. Skilled in managing large-scale L&D programs to drive capability uplift across multiple sectors such as banking & finance, retail, telecommunications, not-for-profit membership body and the public sector. Successfully developed and implemented pioneering capability uplift programs that have led to increased operational competency and profits, demonstrating an ability to deliver measurable business impact through the learning & development lever.
Overview
13
13
years of professional experience
Work History
Senior Learning & Development Consultant
National Australia Bank
08.2019 - Current
- Developed and implemented the first direct learning strategy for Transaction Monitoring within Financial Crime, creating clear pathways to meet regulatory training requirements
- Identified and addressed a critical investigative mindset capability gap by launching the Investigative Mindset Pathway, extending its reach to external stakeholders through the Fintel Alliance.
- Collaborated with Deloitte to establish the TM Training Academy, achieving an 80% success rate among pilot participants.
- Delivered large-scale learning initiatives, including the rollout of Quantexa training to 380 FCO staff.
- Produced an investigation guide for major cases used by national agencies.
Senior Learning and Development Partner
Coles Group
09.2017 - 08.2019
- Led the design, development and rollout of the LEaD leadership and culture change program, which focused on boosting leadership capability and driving high performance, resulting in a 100% NPS score and a 3-point rise in engagement survey scores within six months.
- Designed, developed and launched the Coles Learning Checkout, the company’s first online learning and capability hub.
Senior Learning and Organisational Development
Magistrates Court
12.2016 - 07.2017
- Developed and implemented the organisation-wide L&OD strategy.
- Created a leadership capability framework, and introduced a new induction and compliance program.
- As Acting Director, People, Culture and Transformation, managed all HR functions and designed a four-year workforce strategy, incorporating new recruitment and talent initiatives to drive transformational change.
Learning and Development Manager
Telstra Corporation
12.2012 - 11.2016
- Lead the design and delivery of the Future Marketer Transformation Programme, which surpassed its Net Promoter Score (NPS) target.
- Developed the Telstra Sales capability framework enabling the creation of three major sales programmes.
- Recognition was received in the form of two ZING awards and a GM Quarterly Award for outstanding results and demonstration of company values, particularly in the Strategic Product Management Programme that is projected to generate over $500 million in additional revenue.
- Additional accolades include two Telstra awards for exemplary leadership.
Education
Professional Banking Fundamentals - Banking And Finance
Finsia
Melbourne, VIC07-2020
Graduate Diploma Management - Management
Swinburne University of Technology
Melbourne, VIC10-2006
Cert IV in Workplace Learning And Assessment - Workplace Learning
Melbourne University
Parkville, VIC09-2003
Graduate Diploma Education - Education
Australian Catholic University
Melbourne, VIC12-1995
Bachelor of Science - Psychology
Monash University
Clayton, VIC12-1994
Skills
- Transformative learning strategy implementation
- Driving strategic initiatives through collaborative leadership
- Project management expertise in learning program delivery
- Stakeholder engagement expertise
- Regulatory compliance expertise
Timeline
Senior Learning & Development Consultant
National Australia Bank
08.2019 - Current
Senior Learning and Development Partner
Coles Group
09.2017 - 08.2019
Senior Learning and Organisational Development
Magistrates Court
12.2016 - 07.2017
Learning and Development Manager
Telstra Corporation
12.2012 - 11.2016
Professional Banking Fundamentals - Banking And Finance
Finsia
Graduate Diploma Management - Management
Swinburne University of Technology
Cert IV in Workplace Learning And Assessment - Workplace Learning
Melbourne University
Graduate Diploma Education - Education
Australian Catholic University
Bachelor of Science - Psychology
Monash University