Julie Ann Byrnes
Sydney,NSW
Summary
Dynamic Assistant Manager with proven expertise in customer relations and retail operations honed at Falls Hotel & Spa. Excelled in staff training and development, significantly improving customer satisfaction. Skilled in money handling and fostering team motivation, I lead by example to drive sales strategies and service excellence.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Falls Hotel & Spa
10.2022 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Supervisor
Galmont Hotel and Spa
06.2020 - 07.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
Receptionist
Falls Hotel and Spa
09.2018 - 09.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Education
Bachelor Of Social Sciense - Social Sciences
National University of Ireland
Galway08.2021
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Retail Operations
- Sales Strategies
Timeline
Assistant Manager
Falls Hotel & Spa
10.2022 - 08.2024
Supervisor
Galmont Hotel and Spa
06.2020 - 07.2022
Receptionist
Falls Hotel and Spa
09.2018 - 09.2020
Bachelor Of Social Sciense - Social Sciences
National University of Ireland
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