Julie Ann Gonzales

• Manage accounts payable and accounts receivable functions including monthly reconciliations.
• Maintain purchase order system including raising of purchase orders, receipting of goods and services, entering and matching of invoices to purchase orders, cancelling purchase orders and monthly accrual of outstanding purchase orders.
• Ensuring correct general ledger coding is applied to purchase orders.
• Process weekly payment run and monthly reconciliations of supplier accounts.
• Recording and reconciliation of corporate credit cards.
• Accurate preparation of client invoices, including deposit and progressive invoices, and monthly reconciliation of accounts receivables.
• Accurate and timely follow up of accounts receivable to ensure all monies are received on time. Weekly reporting of invoices to be raised and outstanding monies.
• Maintain Point of Sale (POS) system including accurate register programming, and entering of inventory purchases and stocktakes.
• Reconciliation of POS reports after events, with entry into general ledger.
• Assist with inventory stocktake counts, entering of stock counts, maintaining stock levels in POS system.
• Maintain ordering system for corporate boxes including price changes, collation of orders, invoicing clients, collection of monies, and any reporting.
• Complete bank reconciliation in a timely manner.
• Liaise with department managers to ensure Time sheets are authorised within specified timeframe to meet payroll deadlines. Correspondence with Head Office in relation to Payroll processing. Checking of Head Office Payroll processing.
• Assist Finance Manager with month end working files, maintaining statistics and analysis spreadsheet, data entry for end of month.
• Assist finance manager to prepare for financial audits.
• Support quality management processes including documenting processes, updating forms and manual, assisting in conducting audits, maintaining compliance registers.
• Accurate and timely preparation of any written correspondence with clients/suppliers.
• Ad hoc duties as required.

Administration Officer:

• Welcomed guests and clients in an upbeat and friendly manner.
• Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
• Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
• Managed financial documentations such as statements and invoices.
• Implemented credit card payment system over the phone to support online orders.
• Updated Non-conformance report of the customers.
• Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
• Compiled and produced documents and reports and filed, copied, emailed or faxed required papers to appropriate parties.
• Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls.
• Updated employee paperwork and records.
• Managed inventory and purchase of supplies for office operations and production maintenance.

Customer Service Representative:

• Answered inbound calls per day and directed to designated individuals or departments.
• Responsible for handling customer account inquiries, accurately providing information to resolve product/service complaints and guarantee customer satisfaction.
• Escalated customer concerns, store issues and inventory requirements to supervisors.
• Assisted in fulfillment of customer orders placed or a quote request in person, via email, online and by telephone.
• Developed empathetic client relationships and earned a reputation for exceeding sales goals.
• Trained new employees each quarter in procedures and policies in order to maximize team performance.

Executive Payroll Officer:

• Creating and Registering Companies to “Wages Protection System”.
• End to end processing of payroll(s).
• Ongoing maintenance of payroll system.
• Liaising with staff and management or clients on payroll related-queries.
• Undertaking required reporting, both internal and statutory reporting.
• Handling the Central Bank UAE for Fund Transfer and Refund.
• Monitored multiple databases to keep track of all company inventory.

Customer Service Representative:

• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Manage large amounts of inbound calls in a timely manner.
• Provide splendid customer services to customers in a friendly and courteous manner at all times.
• Have sufficient knowledge about our products and services and respond to all inquiries accordingly.
• Ensure that all the company's policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties.
• Suggest effective ways through which the company can promote its products and services and increase customer satisfaction.
• Establish and promote cordial relationships with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction.
• Ensure that customers' confidential information is properly protected and only used for official purposes.
• Channel complex customer complaints and challenges to the right quarters for effective resolution.
• Continuously update skills by participating in professional training as instructed by management.

• Warmly welcomed customers and offered pleasant service during the entire transaction, which improved satisfaction ratings.
• Responded and assisted customers with account inquiries and updates.
• Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
• Explained bank services, financial products and applicable fees to customers.
• Cashed customer cheques, including verifying identification and checking account balances in accordance with bank policy.
• Entered transactions into the computer and issued customer receipts.
• Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
• Opened new customer accounts, including cheque, savings and lines of credit.
• Recommended bank products and services to current and prospective customers.

• Undertake full range of staff recruitment and selection processes within agreed time frames.
• Review applications, arrange pre-screen information, and shortlist best applicants
• Conducting first round interviews.
• Contacting references and performing background checks.
• Produce employment contracts and prepare formal job offer documents and orient newly hired in terms of rules of the company.
• Create and maintain an effective departmental system, ensuring strict security and confidentiality on filing medical results and 201 files.
• Assist in preparation of the HR monthly report and present reports to management as and when required.
• Attend career fairs at least twice a month and actively participated in company/division/ unit/ team |wide activities and initiatives.