JULIE ANN HEVE
Berala, NSW,Australia
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Compliance Administrator
Youthworks
01.2024 - Current
- Streamlines internal processes by updating and maintaining accurate compliance documentation.
- Develops training materials to educate employees on relevant rules, regulations, and best practices for maintaining compliance standards.
- Prepares records and data for regular audits.
- Provide administrative support by implementing systems, procedures, and policies, completing projects.
- Assist in the delivery of regular reminders and routine processes.
- Assist the operations that lead to Youthworks having and sustaining an overall compliance with employment law, health and safety, licensing laws and other relevant legal regulations.
- Administrate Youthworks’ Contractors induction processes and gather relevant paperwork as required.
- Administrate Youthworks’ Safety Data Sheet and Hazardous Chemical Register.
COMPLIANCE ADMINISTRATOR
THE GREEN GUYS GROUP
01.2023 - 12.2023
- Complete first audits of incoming Installer's paperwork assigned, managing them through to the successfully passed stage for all states and schemes
- Using initiative to follow up on issues preventing the project from passing audit post-install
- Data Entry
- Complete IPD Calculations for lighting upgrades
- Create Reflective Ceiling Plans in Visio
- Installer assistance with paperwork and Alitsy app
- Manage inbound general inquiries across the team effectively and efficiently
- Answering phones and directing calls to the correct departments
- Assist the Compliance team in meeting team KPIs
- Assist the Compliance team with external audit preparation where necessary
- Support the team with current business priorities as issued by the Compliance Manager, Operations Manager, or MD whether they be consistent with BAU or otherwise
- Identify and create solutions for any 'bottlenecks' or delays in the compliance process to ensure the business has a consistent flow of the completed installations through to ESC creation
- Following up on incomplete paperwork
- Alitsy Training
- Updating Installer Audit List
- Consult on system improvements for any part of the compliance process
- Prepare site audit paperwork for an in-house electrician
- Complete SOW reporting and provide feedback to GM, MD, and Teams at SOW meetings
- Check professional drawings and manage their completion
- Perform phone audits with customers as required
- Review monthly results with the team against targets and KPIs
- Attend compliance meetings initiating agenda items and bringing items for group discussion or update
- Assist Compliance Manager with external audit preparation
- Business improvement suggestions by way of the NCAR process.
Compliance and Process Auditor
TELUS INTERNATIONAL PHILIPPINES
06.2021 - 10.2022
- Conducts regular audits of assigned Departments, and checks if the teams comply with the set standard and policy.
- Reviews or creates company policies in accordance with the current processes.
- Ensures compliance with established internal control procedures by examining records, reports, operating practices, and documentation.
- Communicates audit findings by preparing a final report, and discussing findings with auditees.
- Maintains internal control systems by updating audit programs and questionnaires, and recommending new policies and procedures.
- Streamlined workflow by implementing new process controls and monitoring systems.
- Enhanced process efficiency by conducting thorough audits and identifying areas for improvement.
- Planned and executed follow-up audits at appropriate intervals.
PROCESS AND COMPLIANCE AUDITOR
INSPIRO RELIA INC.
02.2021 - 06.2021
- Conducts audits to assigned business units to all sites of the organization
- Review each BU's Risk Assessment Registry, and verify the controls stated
- Validate the risk rating and recommends adjustment if needed
- Analyze the processes and review for process improvement and associated risks
- Conducts awareness training for the whole organization.
DOCUMENTATION SPECIALIST
VISA PREMIERE IMMIGRATION, LTD.
05.2020 - 02.2021
- Responsible for sending financial emails and guidelines to clients
- Conducts Financial Review and checks all financial documents submitted by them for immigration purposes
- Presents all the needed documents and helps them finish the process
- Provide analysis and critical review of data, reports, and the like
- Included also in my daily task is creating and issuing invoices and receipts to the clients.
INTERNAL AUDITOR
CPI OUTSOURCING
03.2019 - 05.2020
- Objectively review an organization's business processes
- Evaluate the efficacy of risk management procedures that are currently in place
- Protect against fraud and theft of the organization's assets
- Ensure that the organization is complying with relevant laws and statutes
- Make recommendations on how to improve internal controls and processes
- Conduct testing adhering to accreditation and varied regulatory requirements
- Support the development of internal audit programs for operational audits and special reviews etc
- Primarily responsible for auditing and executing process improvement activities in an efficient and effective manner
- Conducts analysis and creates recommendations for service development and process improvement, validates internal control systems to meet changing needs of clients, and executes activities to ensure effective monitoring of process targets and activities.
DOCUMENTS & RECORDS CUTODIAN
CPI OUTSOURCING
04.2018 - 03.2019
- Verifies all the transactions done by the Payroll Specialists of the organization
- Ensures that all the documents and records are updated and keeping it confidential
- Review and revises manuals of the company when needed
- Executes spot audit to ensure l the client's records are in the proper repository with encryption.
Education
PRESIDENT -Junior Financial Executives - TCC -
Morong
Rizal, PhilippinesMaster of Professional Accounting -
KINGS OWN INSTITUE
Sydney, NSW10.2024
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN FINANCIAL MANAGEMENT -
TOMAS CLAUDIO COLLEGES
Rizal, Philippines04.2018
SECONDARY SCHOOL -
TERESA NATIONAL HIGH SCHOOL
Rizal, Philippines04.2011
PRIMARY SCHOOL -
TERESA ELEMENTARY SCHOOL
Teresa, Rizal Philippines04.2007
Skills
- Audit management
- Quality Management Processes
- Document Control Program
- Analytical Thinking
- Documentation Review
- Hazard analysis
- Risk Assessments
- Document analysis
- Compliance documentation
- Internal Auditing
- Quality controls
- Incident Response
- Process Management
Languages
ENGLISH
TAGALOG
Personal Information
- Date of Birth: 07/19/94
- Nationality: Filipino
References
- Danny Finnerty, Director, The Green Guys Group, danny@greenguys.com.au, +61 423 527 796
- Rowel Mercado, Owner & Director, Visa Premiere Immigration Ltd., rowel@vpiglobal.com, +61 493 335 139
- Reyalyn Antonio, Psychologist, +61 451 566 554
Affiliations
- Institute of Internal Auditors - Australia
Timeline
Compliance Administrator
Youthworks
01.2024 - Current
COMPLIANCE ADMINISTRATOR
THE GREEN GUYS GROUP
01.2023 - 12.2023
Compliance and Process Auditor
TELUS INTERNATIONAL PHILIPPINES
06.2021 - 10.2022
PROCESS AND COMPLIANCE AUDITOR
INSPIRO RELIA INC.
02.2021 - 06.2021
DOCUMENTATION SPECIALIST
VISA PREMIERE IMMIGRATION, LTD.
05.2020 - 02.2021
INTERNAL AUDITOR
CPI OUTSOURCING
03.2019 - 05.2020
DOCUMENTS & RECORDS CUTODIAN
CPI OUTSOURCING
04.2018 - 03.2019
PRESIDENT -Junior Financial Executives - TCC -
Morong
Master of Professional Accounting -
KINGS OWN INSTITUE
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN FINANCIAL MANAGEMENT -
TOMAS CLAUDIO COLLEGES
SECONDARY SCHOOL -
TERESA NATIONAL HIGH SCHOOL
PRIMARY SCHOOL -
TERESA ELEMENTARY SCHOOL
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