Julie Ann Marco
Prospect,SA
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Event Floor Team Leader, Food & Beverage Attendant
Adelaide Convention Centre
08.2023 - Current
- Provide customer service, take orders, serve food and beverage, and handle special dietary
- Carried three plates and discreet cleaning
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Answered customer questions about food and beverage items and assisted with menu selections.
Event Cleaner
Adelaide Convention Centre
05.2022 - 06.2024
- Maintained inventory of cleaning supplies, ensuring proper stock levels for all events.
- Cleaned windows, glass partitions and mirrors with cleaners, sponges and squeegees.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Front of House, Food and Beverage Attendant
Agapi Greek Cuisine
09.2021 - 04.2022
- Provided excellent customer service
- Carried three plates and discreet cleaning
- Made mix drinks and served wine with RSA
- Operate Point of service (POS) and accurately present bills to customers
- Handled food with sanitation and safety in mind
- A thorough clean up for closing shift and restock ready for next morning
- Implemented cross-training initiatives that allowed flexibility among Front Of House team members encouraging teamwork and boosting productivity during shifts.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Processed payments for orders and provided customers with change.
Food and Beverage attendant/trainee
Tiros Graduate Restaurant
08.2021 - 11.2021
- Provided excellent customer service with a warm welcome and continuously make small conversation with customers throughout the service
- Set up table, chairs, and cutlery ready for service
- Mise en place bar area and back of kitchen before every start of service
- Performed three plates
- Made both alcoholic and non-alcoholic beverage, tea, and coffee
- Operate Point of service (POS) and accurately presents bills to customer
Front of House Server
KFC
05.2019 - 08.2021
- Provided and served customer service
- Front counter attendant: Take orders and serve
- Back of house attendant; kitchen hand and restocking
- Handled cleaning in both working station and serving table area
- Exhibited strong multitasking abilities by simultaneously managing phone orders, dine-in customers, and take-out pickups.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
- Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
- Displayed excellent interpersonal skills when interacting with diverse clientele on a daily basis.
- Effectively communicated dietary restrictions or special requests from customers to kitchen staff.
- Promoted daily specials and upsold menu items, increasing revenue through strategic recommendations.
Education
DIPLOMA OF HOSPITALITY MANAGEMENT - Hospitality Management
TAFE SA
SA10-2025
Hospitality Management
TAFE SA
SA01-2024
High School Diploma -
The Heights Schools
SA11-2018
Skills
- CPR and First Aid
- Hospitality Management
- Responsible Alcohol Services
- Customer Service
- Function/Event Cleaning
- Hygienic Practices for Food Safety
- Teamwork and collaboration
- Coaching and mentoring
- Adaptability under pressure
- Reliability and punctuality
Certification
- Responsible Service of Alcohol
- First Aid
- Certificate II of Hospitality Management
Languages
Fluent in English
Fluent in Tagalog
References
- Bikrham Poudel, Event Floor Manager, Adelaide Convention Centre| Bikrham.poudel@avmc.com.au | 0466 542 397
- Sarah Stone, Event/Hospitality Lecturer, TAFE SA Regency Park | sarah.stone@tafesa.edu.au | 0477 228 334
Timeline
Event Floor Team Leader, Food & Beverage Attendant
Adelaide Convention Centre
08.2023 - Current
Event Cleaner
Adelaide Convention Centre
05.2022 - 06.2024
Front of House, Food and Beverage Attendant
Agapi Greek Cuisine
09.2021 - 04.2022
Food and Beverage attendant/trainee
Tiros Graduate Restaurant
08.2021 - 11.2021
Front of House Server
KFC
05.2019 - 08.2021
- Responsible Service of Alcohol
- First Aid
- Certificate II of Hospitality Management
DIPLOMA OF HOSPITALITY MANAGEMENT - Hospitality Management
TAFE SA
Hospitality Management
TAFE SA
High School Diploma -
The Heights Schools
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