Julie Anne Baxter

• Welcomed and guided clients through consultations to ensure individual outcomes, needs and expectations were met.
• Worked autonomously which required self discipline, initiative, great attitude and motivation.
• Increased repeat clientele and developed a loyal following by providing exceptional customer service and attention to detail.
• Increased client satisfaction by routinely following up with them post-service to address any concerns or provide additional advice.
• Educated clients about products and self-maintenance based on needs and preferences.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Performed daily business administration duties:

- Receiving phone calls and entering appointments

- Collecting payments for services rendered (cash and POS)

- End of day accounts balancing and banking

On completion of my Hairdressing Course in 2021 I received the award of Dux.

• Listened to client needs and desires to identify and recommend optimal products.
• Answered client questions about products and services, helped locate merchandise, and promoted key items.
• Assisted clients with prompt and polite support in-person and via telephone.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Supported store management with administrative tasks such as answering the phone, scheduling appointments or updating client records.
• Learned and adapted quickly to new technology and software applications.
• Worked closely with other team members to ensure clients needs were met at an exceptional level.
• Proved successful working within tight deadlines and a fast-paced environment.

• Developed strong rapport with members of the public, stakeholders and fellow officers to build trust and strong interpersonal and professional relationships.
• Supervised up to 10 junior members as Sergeant and supported fellow supervisors with administrative tasks such as scheduling shifts, checking submitted arrest, coronial or court files and maintaining record keeping at high standards to increase department efficiency and organisation.
• Implemented community outreach initiatives that strengthened partnerships between community members and local law enforcement agencies.
• Participated in team projects, demonstrating ability to work collaboratively and effectively.
• Mentored junior officers on importance of ethical behaviour, accountability, initiative and professionalism in their role as public servants.
• Trained, mentored and supervised up to 80 Police Recruits at a time at the NT Police Academy as Firearms, Defensive Tactics and First Aid Instructor. I also trained and mentored new officers upon graduation and during their probationary period.
• Wrote, developed, implemented and delivered an RTO recognised Police First Aid Course. This course met very specific First Aid training needs of Police Officers as first responders providing them confidence and skills during their professional career.
• Worked effectively in fast-paced environments.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Upon completion of my Firearms Instructors Course I received the Top Instructor Award.

• Responded to critical incidences and transported critically ill and injured patients to the nearest medical facility, using advanced life support equipment as needed.
• Streamlined patient handoff processes at hospitals to receiving medical staff by clearly communicating relevant information to ensure seamless continuity of care.
• Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
• Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
• Liaised with police, fire department and other emergency responders to manage emergency scenes.
• Documented patient information, medical interventions and patient outcomes for accurate record-keeping.
• Ensured patient safety by adhering to strict protocols for proper lifting techniques, equipment use, and infection control.
• Promoted health equity within the community by offering culturally sensitive care to diverse populations while respecting individual preferences or needs.

In 2008 I was nominated for Northern Territory Paramedic of the Year Award.