Julieanne Fleming-Eltis
Lifestyle Services Assistant
Mudgeeraba,QLD
Summary
I am a healthy active female with no history of ill health. I have an employment history in the community services sector spanning over two decades working with youth, victims of domestic violence and the elder generation. I am currently employed in Leisure and Health in the Aged Care Sector.
Overview
21
21
years of professional experience
Work History
Lifestyle Assistant
Bolton Clarke
10.2021 - Current
- Build strong relationships with residents, families and colleagues.
- Maintain strict confidentiality standards when handling sensitive resident information, ensuring privacy and trustworthiness.
- Develop customized wellness plans to maintain and improve residents health and wellbeing.
- Co-ordinate special events and activities for residents, promoting engagement and a sense of community.
- Maintain detailed records of resident progress, using data-driven insights to adjust strategies as needed for optimal results.
- Evaluate resident and family feedback regularly provide necessary adjustments resulting in better service offerings.
- Facilitate open communication channels with clients, creating an environment of trust and transparency.
- Implement time management techniques to effectively allocate resources across diverse tasks while meeting deadlines consistently.
- Enhance client satisfaction by providing personalized lifestyle recommendations based on individual preferences and goals.
- Boost client motivation by setting achievable goals and celebrating milestones in their personal development journey.
- Document behaviour, treatments and non-compliance issues.
- Encourage and assist residents to set and achieve reasonable goals.
- Encourage and assist residents to take part in activities tailored to individual needs.
- Develop and implement activities to improve clients' quality of life.
- Help clients to maintain independence and quality of life.
- Assist clients with physical therapy exercises.
- Develop and implemented individual care plans tailored to needs of each client.
- Monitor and report any changes in clients' physical and mental health.
- Provide emotional support and companionship to clients.
Victim Court Advocate
Womens Domestic Violence Court Advocacy Service
01.2003 - 12.2015
- Co-ordinated transport arrangements for clients attending court hearings or appointments related to their case.
- Facilitated communication between victims, law enforcement, and legal professionals for better case outcomes.
- Contributed to continuous improvement initiatives within the organization by providing feedback on program effectiveness and identifying areas for growth.
- Provided crisis intervention services, connecting vulnerable individuals with appropriate resources during times of need.
- Proactively identified gaps in service provision, proposing solutions that led to increased accessibility for diverse populations of victims.
- Maintained strict confidentiality standards, protecting sensitive information while ensuring quality care for clients as they navigated the court system.
- Ensured timely intervention by promptly responding to victim inquiries and addressing concerns throughout the legal process.
- Conducted ongoing assessments of client needs and adapted individualized support plans accordingly, enabling more effective interventions over time.
- Streamlined referral processes by establishing relationships with community resources and service providers.
- Collaborated with multidisciplinary teams to develop comprehensive safety plans for victims of crime.
- Monitored changes in legislation or policies affecting victim rights, ensuring that advocacy efforts remained up-to-date and relevant.
- Increased victim satisfaction with court advocacy services through empathetic listening and tailored assistance.
- Improved victim support by efficiently managing case files and maintaining accurate documentation.
- Educated victims about their rights, empowering them to make informed decisions during court proceedings.
- Strengthened courtroom preparation by conducting pre-trial meetings with victims to discuss expectations and procedures.
- Enhanced courtroom proceedings by providing emotional support to victims during trial processes.
- Promoted restorative justice by guiding victims through the restitution process and supporting them in submitting impact statements.
- Assisted in securing protective orders, facilitating a safer environment for victims post trial.
- Liaised with members of justice system on behalf of client.
- Attended interagency meetings and networked to create community partnerships.
- Coordinated individual and group counselling to meet victim service standards.
- Constructed referral list of agencies and community resources for victims' to provide aftercare services.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Collaborated with other professionals to plan and coordinate care for clients.
- Developed and maintained strong relationships with community resources for successful referrals.
- Utilized evidence-based practices to provide effective interventions for clients.
- Accompanied clients to court to clarify processes and procedures.
- Supported victims, family members and witnesses through law enforcement, healthcare and social services.
- Developed safety plans to meet victims' assessment of need.
- Collected statistical data and updated documentation to maintain client records.
Education
Certificate IV - Leisure And Health
DP Training
04.2023
Diploma - Community Services (Welfare)
TAFE New South Wales
12.2002
Skills
- Calendar Management and Appointment Coordination
- Community Resources
- Client Needs Assessment and Goal Setting
- Lifestyle Coaching and Motivational Techniques
- Building rapport
- Client Records Management
- Teamwork and Collaboration
- Multitasking and Organization
First Aid
Current First Aid and CPR
Additional Information
WWC Blue Card
NDIS
Timeline
Lifestyle Assistant
Bolton Clarke
10.2021 - Current
Victim Court Advocate
Womens Domestic Violence Court Advocacy Service
01.2003 - 12.2015
Certificate IV - Leisure And Health
DP Training
Diploma - Community Services (Welfare)
TAFE New South Wales
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