Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Julieanne Morgan

NORTH ALBURY,NSW

Summary

Experienced customer service operator adept at handling high volumes of customer inquiries. Exceptional at listening, oral and written communication. Recognised for independent or collaborative work in fast-paced office environments. Highly-motivated employee with desire to take on new challenges, strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

22
22
years of professional experience

Work History

Office Administration

Downer EDI Works Pty Ltd (Roads & Infrastructure)
06.2021 - Current
  • Reception, Phone enquiries, Cash sales/ EFTPOS transactions follow up Payments.
  • Organise & Maintain Sine system, Uniform Orders, Stationary Orders, Concur reconciliation
  • Request purchase orders, provide quotations
  • Set up shifts in JDEGS, Apply sub contractors rates shift charges
  • Organise accommodation for crew or truck drivers

Administration Accounts Payable

BIDFOOD Pty Ltd (Food Wholesaler)
06.2016 - 06.2021
  • Phone Sales & Orders, Accounts Payable, General Ledger (maintain & update), Banking, Allocation of payments, Claims, Quality Control/Temperature Checks

Cellar Door Sales

Morris Wines
03.2016 - 06.2016
  • Sales, Data Entry, Housekeeping, Stock Control

Administration Assistant

JARDINE LLOYD THOMPSON (Insurance Brokers)
02.2013 - 03.2016
  • Cultivated and maintained positive relationships with customers to ensure high levels of satisfaction and repeat business.
  • Performed data entry tasks accurately within specified timeframes.

Customer Service Operator

CGU (Insurance Underwriter)
12.2005 - 02.2013
  • Support to Account Manager, Quotations, Data Entry, Administration Duties

Business Development Associate

QBE COMMERCIAL (Insurance Underwriter)
06.2002 - 11.2005
  • New Client Sales, Upselling to clients, Administration duties

Education

Studying Cert. 3 Age Care & Disability Support Worker -

01.2024

Fire Warden Training -

Thurgoona Training Academy
Thurgoona
02-2023

First Aid Certificate -

Thurgoona Training Academy
Thurgoona
08-2022

High School Diploma -

Tallangatta Secondary College
Tallangatta
12-1989

Skills

  • Ability to work autonomously as well as within a team environment
  • Excellent communication and organisational skills
  • Highly developed time management skills
  • Sound knowledge of OH&S policies and procedures and the ability to comprehend what constitutes a safe workplace
  • Proficient in business mathematics and letter writing
  • Product Promotion and Sales Focus
  • Customer Service Focus
  • Mentored new staff
  • Produce branch reports denoting budget and branch performance
  • Strong ability to organise time and work to deadlines
  • Responsible for the smooth operation of a busy office
  • Report writing, workload, accounting, and claims occurrence
  • Competent in computerised account processes
  • Advanced data processing skills, ability to use web-based products
  • Proficient in the use of Microsoft Word

References

References available upon request.

Timeline

Office Administration

Downer EDI Works Pty Ltd (Roads & Infrastructure)
06.2021 - Current

Administration Accounts Payable

BIDFOOD Pty Ltd (Food Wholesaler)
06.2016 - 06.2021

Cellar Door Sales

Morris Wines
03.2016 - 06.2016

Administration Assistant

JARDINE LLOYD THOMPSON (Insurance Brokers)
02.2013 - 03.2016

Customer Service Operator

CGU (Insurance Underwriter)
12.2005 - 02.2013

Business Development Associate

QBE COMMERCIAL (Insurance Underwriter)
06.2002 - 11.2005

Studying Cert. 3 Age Care & Disability Support Worker -

Fire Warden Training -

Thurgoona Training Academy

First Aid Certificate -

Thurgoona Training Academy

High School Diploma -

Tallangatta Secondary College

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Julieanne Morgan