JULIEANNE TIHEMA
Anna Bay,Australia
Summary
Organised Office Clerk facilitating jobs of office professionals. Receives calls, delivers notes and directs guests, improving experiences for out-of-office contacts and simplifying work for in-house staff. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
18
18
years of professional experience
Work History
Teachers Aide - Special Needs
The Ponds School
Riverstone, New South Wales
06.2012 - 12.2014
- Helped teachers prepare for lessons and activities by preparing and organising materials and teaching spaces
- Provided emotional support to upset children experiencing emergencies or normal developmental struggles
- Helped teachers prepare for lessons and activities by arranging and organising materials and teaching spaces
- Engaged students in discussions to facilitate lesson topics
- Participated in meetings, teacher's conferences and additional training classes
- Supported student engagement with implementation of behaviour management strategies
- Implemented strategies to meet needs of students with variety of disabilities
- Promoted life skills development for students needing additional support with toileting and diapering, hygiene and feeding
Customer Service Representative
AMP
Parramatta, New South Wales
03.2006 - 10.2009
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximised satisfaction by anticipating needs and consistently offering expert support
- Met personal, team and company goals in customer service environment
- Delivered fast and friendly service to handle questions and service complaints
- Updated records with details of customer interactions and transactions
- Kept records of customer interactions or transactions, recording details of inquiries and actions taken
Administrative Assistant
Australian Underwriting Agencies
North Sydney, New South Wales
02.1997 - 11.2004
- Handled communications between staff and customers, including producing error-free correspondence and routing all mail
- Supported meetings by organising spaces, preparing documentation, and completing meeting notes
- Organised and updated file systems, keeping records easily retrievable
- Answered customer questions about available products and services
- Received and distributed incoming mail and digital correspondence
- Welcomed guests, issued passes and took incoming phone calls at reception
- Updated databases and spreadsheets regularly to track progress
- Directed calls based on query type to streamline support
- Created and maintained spreadsheets with advanced Excel functions and calculations to develop reports and lists
Education
Year 12 -
Birrong Girls High School
Sydney, NSWCertification - Disibility Care Certificate III
H&H Accredited Training Pty Limited
Sydney, NSW02.2014
Timeline
Teachers Aide - Special Needs
The Ponds School
06.2012 - 12.2014
Customer Service Representative
AMP
03.2006 - 10.2009
Administrative Assistant
Australian Underwriting Agencies
02.1997 - 11.2004
Year 12 -
Birrong Girls High School
Certification - Disibility Care Certificate III
H&H Accredited Training Pty Limited