Julie Anne Viviana Adviento
Summary
Responsible Team Coordinator with strong work ethic and passion for managing complex responsibilities with organized and resourceful approach. Intelligent and analytical with excellent communication, collaboration and administrative skills.
Overview
10
10
years of professional experience
Work History
Team Coordinator (Loan Servicing)
AMP Bank Limited
12.2021 - Current
- Responsible for daily allocation of work and case management for both Onshore & Offshore Teams and ensures targets are being met.
- Acts as a Subject Matter Expert for Loan Servicing processes.
- Responsible for approval of time sheets and productivity reports.
- Involvement in projects within the organisation and collaborating with entire management to reach organisational/departmental goals.
- Champions company culture/values ensuring team's adherence to organisational guidelines/standards.
- Implements process improvements by evaluating existing workflows, identifying inefficiencies, proposing actionable solutions, and making the changes on the process.
- Trains, motivates and guides team members.
- Provides comprehensive administrative support to the team, enabling them to focus on a high-impact tasks and achieve better results.
- Involvement in improving team collaboration with regular meetings, progress updates, and transparent communication.
- Completes general administrative duties/ad hoc duties as required.
Customer Service Officer (Loan Servicing)
AMP Bank Limited
09.2019 - 12.2021
- Provided superior levels of internal and external customer service by responding to and managing customer and stakeholder requests and enquiries.
- Performed inbound and outbound calls to customers to confirm requests, obtain additional information, educate on options, and confirm legitimate account activity.
- Undertook investigations in respect to customer complaints or issues.
- Conducted trainings for new members of the team.
- Identified opportunities to improve the processes within the team.
- Completed general administrative duties as required.
Administrative Officer
Department Of Justice Philippines
09.2017 - 06.2019
- Performed a wide range of clerical and administrative duties, which may include customer service, basic word processing, data entry, filing and organizing.
- Maintained and updated database systems.
- Prepared reports of the office.
Branch Services Assistant
First Life Financial Company, Inc.
11.2016 - 08.2017
- Responsible for providing routine clerical and administrative support in the assigned branch such as but not limited to collections, cashiering and customer service.
- Managed assigned branch in its daily administrative operations including physical requirements and office maintenance.
- Processed and prepared documents, such as business or government forms and expense reports.
- Conducted trainings and reviews for new agents/applicants.
Fraud Analyst
Convergys Philippines Services Corporation
07.2015 - 01.2016
- Attended to inbound and outbound telephone calls in accordance with standard operating procedures.
- Processed online banking transactions which include financial entries and data maintenance.
- Identified potential fraudulent transactions, validated suspicious transactions with the cardholder or merchant, and prevented further suspicious transactions.
Housekeeper
Seralago Hotel And Suites
03.2014 - 06.2014
- Joined J-1 Exchange Visitor Visa.
- Kept facilities in common areas clean and maintained.
- Performed a variety of cleaning activities such as sweeping, vacuuming, mopping, dusting, and polishing.
- Made up beds and changed linens as required.
- Monitored and reported necessary repairs and replacements.
Education
Diploma - Leadership And Management
TAFE
Sydney, NSW03.2025
Bachelor of Arts - Social Sciences
University of The Philippines Baguio
Baguio City, Philippines06.2015
Skills
- Team Leadership
- SOP Adherence
- Collaborative Environments
- Verbal and Written Communication
- Analytical Thinking
- Client Support
- Call Center Operations
- Performance Evaluations
Timeline
Team Coordinator (Loan Servicing)
AMP Bank Limited
12.2021 - Current
Customer Service Officer (Loan Servicing)
AMP Bank Limited
09.2019 - 12.2021
Administrative Officer
Department Of Justice Philippines
09.2017 - 06.2019
Branch Services Assistant
First Life Financial Company, Inc.
11.2016 - 08.2017
Fraud Analyst
Convergys Philippines Services Corporation
07.2015 - 01.2016
Housekeeper
Seralago Hotel And Suites
03.2014 - 06.2014
Diploma - Leadership And Management
TAFE
Bachelor of Arts - Social Sciences
University of The Philippines Baguio
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