Julie Ayling
Safety Beach,VIC
Summary
Accomplished business development and relationship manager with exceptional organisational and communication skills. Strong and empathetic patient focus with more than 25 years of experience and success in delivering outstanding care to patients and their families. Sensitive to the importance of holistic healthcare and family inclusivity for improved outcomes and overall patient wellbeing.
Overview
25
25
years of professional experience
Work History
Director / Senior Clinician
Ayling Hearing & Audiology Clinic Pty Ltd
04.2004 - Current
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Improved patient outcomes by implementing evidence-based clinical practices and interventions.
- Enhanced interdisciplinary collaboration for better patient care through effective communication and teamwork.
- Delivered high-quality patient care by conducting thorough assessments, developing treatment plans, and providing ongoing therapeutic support.
- Maintained up-to-date knowledge on industry best practices, attending conferences and participating in continuing education opportunities.
Consultant Sales Representative
Siemens Hearing Australia
04.2005 - 05.2006
- Established trusted partnerships with key industry influencers, expanding the company's network of business contacts.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Evaluated customer needs and feedback to drive product and service improvements.
Senior Clinician
Auditory Services
10.2003 - 07.2004
- Supervision for clinician interns, offering guidance on case management strategies and ethical decision-making.
- Fostered professional growth and skill development through mentorship of junior clinicians.
- Successfully managed a high caseload while maintaining exceptional standards of care.
- Communicated effectively with patients, families, and other healthcare providers to ensure continuity of care.
- Contributed to the development of clinic policies and procedures that promote quality improvement initiatives.
Rehabilitative Audiologist
AudioClinic
02.2002 - 10.2003
- Supported business growth through the procurement of new clinic locations.
- Implemented marketing strategies to foster relationships and grow referral base.
- Fostered relationships with local physicians, boosting referral rates and improving patient outcomes.
- Organised community presentations and screenings.
- Conducted diagnostic tests to accurately assess patient hearing loss levels, enabling tailored treatment recommendations.
- Provided compassionate support to patients experiencing emotional stress related to their hearing loss journey.
- Provided supervision and training support to junior clinicians.
Diagnostic Audiologist
Royal Victorian Eye & Ear Hospital
09.2001 - 02.2002
- Conducted diagnostic tests to accurately assess patient hearing loss levels to support ENT consultations
- Ensured thorough, accurate and efficient patient history and records for further consultation in additional departments with the hospital.
- Developed strong working relationships with senior audiologists fostering professional growth and development.
- Adopted strong teamwork skills through collaborative projects
- Participated in ongoing professional development opportunities to maintain current knowledge of best practices within the field of audiology.
Diagnostic and Rehabilitative Audiologist
Zail Hearing
01.2001 - 09.2001
- Conducted diagnostic tests to accurately assess patient hearing loss levels, enabling tailored treatment recommendations.
- Counselled patients to discuss hearing loss concerns and candidacy for personal amplification devices.
- Provided follow-up care, programming and monitoring for patients with amplification devices to guarantee proper functionality.
- Collaborated with ENT Surgeon's to ensure comprehensive care for patients with hearing and balance disorders.
- Organized community outreach events to raise awareness regarding the importance of hearing health care.
- Enhanced patient outcomes through continuous education on the latest advancements in audiology research and technology.
Diagnostic & Rehabilitative Audiologist
Australian Hearing
12.1998 - 01.2001
- Conducted diagnostic tests to accurately assess patient hearing loss levels, enabling tailored treatment recommendations.
- Educated patients and families on the proper use and maintenance of hearing aids, leading to improved device performance and user satisfaction.
- Participated in ongoing professional development opportunities to maintain current knowledge of best practices within the field of audiology.
- Proficiency in foreign clinic environments and with unfamiliar staff when covering staff shortages
- Independent management and operation of a successful visiting site in the first year after graduating.
Education
Master of Business Administration (Health Mgmt) -
University of Adelaide
Adelaide, SA08.2023
Master of Audiology - Allied Health
Flinders University
Adelaide, SA07.1999
Honours Degree in Science - Science
Flinders University
Adelaide, SA11.1997
Skills
- Business Administration & Development
- Customer Relationship Management
- Creativity and Innovation
- Verbal and Written Communication
- Project Development & Implementation
- Training and Development
References
- Mr TJ (John) Redhead, ENT Surgeon, 54 Bay Road, Sandringham, Vic, 3191
- Mr Peter Thomson, ENT Surgeon, 9 Erin Street, Richmond, Vic, 3121
- Mr Stephen Logan, sjlbusinessconsulting@gmail.com
Hobbies and Interests
- Entertaining
- Walking
- Reading
Timeline
Consultant Sales Representative
Siemens Hearing Australia
04.2005 - 05.2006
Director / Senior Clinician
Ayling Hearing & Audiology Clinic Pty Ltd
04.2004 - Current
Senior Clinician
Auditory Services
10.2003 - 07.2004
Rehabilitative Audiologist
AudioClinic
02.2002 - 10.2003
Diagnostic Audiologist
Royal Victorian Eye & Ear Hospital
09.2001 - 02.2002
Diagnostic and Rehabilitative Audiologist
Zail Hearing
01.2001 - 09.2001
Diagnostic & Rehabilitative Audiologist
Australian Hearing
12.1998 - 01.2001
Master of Business Administration (Health Mgmt) -
University of Adelaide
Master of Audiology - Allied Health
Flinders University
Honours Degree in Science - Science
Flinders University
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