Summary
Overview
Work History
Education
Skills
HOBBIES
Timeline
Generic

JULIE KATHLEEN FONOFEHI

Sydney,NSW

Summary

Accomplished Operations Manager/Supervisor with a proven track record, enhancing productive operational efficiency and outstanding customer service satisfaction through expert problem-solving and team leadership. Skilled in operations management and employee relations, successfully driving projects to completion with innovative solutions and strategic planning. Achieved significant improvements in performance metrics and operational quality, whilst adhering to company policies and procedures, demonstrating a commitment to continuous improvement and results.

Overview

14
14
years of professional experience

Work History

Operations Supervisor

FedEx
05.2017 - Current
  • Lead & maintain employee compliance with company policies and procedures monthly.
  • Manage daily operations for optimal performance, ensuring smooth workflows and timely completion of service and productivity.
  • Forecast potential or unplanned issues and the capacity to execute plans successfully, enabling development systems and procedures to improve operational quality and team efficiency.
  • Establish positive and effective communication promptly among internal/external staff and senior leadership, reducing miscommunications, and ensuring prompt & professional service.
  • Empower employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Consistently delivering outstanding service to customers on time, paying meticulous attention to details.
  • Conduct regular performance reviews, identifying areas for improvement and developing action plans to address them within the team, whilst accessing new hires for potential employment.

PM Manager Transport

PrixCar Services
01.2013 - 02.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained a professional, organized, and safe environment for employees.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance, enabling a low headcount
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Manager

Patrick Autocare
01.2010 - 11.2013
  • Communicated clearly with employees & management to keep everyone on the same page and working toward established business goals.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics, 56% increase in attendance and accident-free workday.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions & implementation.
  • Drove operational efficiency through data-driven decision-making processes,
  • Accomplished multiple tasks within established timeframes.

Education

High School Diploma -

EAGLEVALE HIGHSCHOOL
EAGLEVALE, SYDNEY
11.1993

Skills

  • Problem-solving/ Solutions Development
  • Team Leadership
  • Operations Management
  • Customer Service
  • Decision-Making
  • Planning/Risk Assessment & Implementation
  • Policies and procedures implementation

HOBBIES

Travelling, Reading, Rugby League, Gym

Timeline

Operations Supervisor

FedEx
05.2017 - Current

PM Manager Transport

PrixCar Services
01.2013 - 02.2016

Manager

Patrick Autocare
01.2010 - 11.2013

High School Diploma -

EAGLEVALE HIGHSCHOOL
JULIE KATHLEEN FONOFEHI